Help desk, data

What does a helpdesk within data do? – Tasks and work environment

A helpdesk in data primarily works with providing technical support to users, both within companies and organizations. Tasks include receiving and resolving IT-related issues, often via phone, email, or dedicated ticketing systems. Typical duties involve troubleshooting computers, networks, software, and peripherals, as well as guiding users through instructions and solutions. The work environment is usually office-based and characterized by a high level of service, with the pace varying depending on the number of incoming cases and the complexity of the technical problems. Communication and collaboration with other IT specialists are natural parts of daily work.

Salary development over time

Over the past three years, salaries for helpdesk within data have steadily increased. In 2022, the average salary was 36,800 SEK per month, rising the following year to 39 400 in 2023. In 2024, the average salary amounts to 40 300, representing an increase of approximately 9.5% over three years. This positive trend can be partly explained by increasing digitalization in both public and private sectors, where the need for qualified IT support has become increasingly important. The demand for broad IT knowledge and the ability to handle complex systems has also contributed to rising salary levels. The market is somewhat competitive, but the shortage of experienced support technicians increases opportunities for salary growth.

Helpdesk, data salary – comprehensive overview

• Average salary: 40 300 SEK/month
• Lowest salary: 36,800 SEK/month (female, public sector, high school education)
• Highest salary: 48,100 SEK/month (male, private sector, postgraduate education)
• Hourly wage: 242 SEK
• Women earn: 39 400 SEK (97% of men's salary)
• Men earn: 40 600 SEK
• Regional differences: Data is lacking, but salary levels tend to be higher in metropolitan regions

Education and qualifications

To work in helpdesk, data, a high school diploma with an IT or technical focus is usually required, but many employers prefer candidates with post-secondary studies or certifications in relevant IT areas. Practical experience in troubleshooting and customer contact is highly valued, and there are opportunities to supplement education with shorter courses or self-study. Industry-specific certifications and a willingness to continuously develop skills are strong merits.

• High school diploma: Technical program or IT focus, 3 years
• Higher vocational education: IT support technician, 1–2 years
• Certifications: Examples include CompTIA A+, Microsoft Certified, ITIL Foundation
• Internships: Internships or trainee positions provide valuable experience
• Self-study: Online courses and self-learning can complement formal education
• Prerequisites: Good computer skills and problem-solving ability are important requirements

Common benefits and compensations

Employers often offer benefits such as wellness allowances, occupational pensions, and opportunities for remote work. Other common compensations include subsidized lunch, flexible working hours, and skills development through internal courses or conferences. Some workplaces also offer bonuses linked to performance or opportunities for further training during working hours.

Competition and challenges

The competition for jobs in helpdesk, data is moderate, especially for those with strong technical skills and customer service experience. One of the biggest challenges is staying updated within the rapidly changing IT industry and managing stressful situations where multiple cases need to be resolved simultaneously. Clear communication, both oral and written, is crucial to meet users' needs and expectations. Another challenge is that many cases can be repetitive, requiring patience and perseverance. The role may also involve work outside regular office hours, especially in larger organizations with 24/7 support.

Tips for those who want to become helpdesk within data

To succeed as helpdesk within data, it is good to combine technical interest with a strong service mindset. Developing problem-solving skills and always being curious about new IT solutions give an advantage in daily work. Precision and patience are helpful when troubleshooting difficult problems, while good communication skills facilitate contact with users of different knowledge levels. Building a broad foundation in IT through education and certifications is recommended, along with practical experience from customer service or support roles. Being flexible and able to handle stressful situations is also a great asset. Finally, a professional and solution-oriented approach provides the best conditions for growth and enjoyment in the role.

Key facts about Helpdesk, data

• Education level: High school diploma with IT focus or post-secondary vocational education
• Work environment: Office-based, often with remote work options
• Demand: 179 available jobs within the support technician, IT profession
• Work forms: Full-time, part-time, and hourly employment are common
• Gender salary gap: Women earn 97% of what men do

Career paths and future prospects

A position in helpdesk, data can serve as an entry point to several IT-related career paths. After three to five years in the profession, many advance to roles such as system administrator, IT technician, network specialist, or IT project manager. Those who show initiative and pursue further education can also move into specialist roles within cybersecurity or IT operations. Projections from the Employment Service indicate that there is currently no precise assessment of future prospects for this specific role, but the overall demand for support technicians in IT is stable, as indicated by the number of available positions. Ongoing digitalization and increased remote work are also expected to contribute to continued demand for qualified IT support.

Frequently asked questions about Helpdesk, data

• What does a Helpdesk, data earn?
  - A helpdesk in data has an average salary of 40 300 SEK per month.
• What are the highest and lowest salaries for Helpdesk, data?
  - The highest salary is 48,100 SEK and the lowest is 36,800 SEK per month.
• Are there gender differences in salary?
  - Yes, women earn on average 97% of what men do within the profession.
• What education is required to work with helpdesk, data?
  - Typically, a high school diploma with an IT focus or post-secondary studies and certifications are required.
• What is the job market like for helpdesk, data?
  - There are 179 available jobs within the support technician, IT profession.
• Which personal qualities are important?
  - Problem-solving skills, service orientation, and good communication are essential.
• What benefits are most commonly offered?
  - Benefits such as wellness allowances, occupational pension, and skills development are common.