Computer technician, support

What does a support IT technician do? – Tasks and work environment

A support IT technician primarily works with assisting users and organizations in solving technical problems related to computers, networks, and various IT systems. Tasks often include troubleshooting hardware and software, installing programs, managing user accounts, and monitoring IT environments to prevent and address operational disruptions. Support is provided both on-site and remotely or via phone, which requires good service skills and communication abilities. The work environment is usually office-based, but there is also work at customer sites or within larger operational environments where quick interventions may be necessary during urgent issues.

Salary development over time

The salary for support IT technicians has shown steady growth over the past three years. In 2022, the average salary was 36,800 SEK, rising the following year to 39 400. In 2024, the average salary has reached 40 300 SEK per month, representing an increase of over 9.5% during this period. This positive trend is largely explained by increased digitalization and a growing need for IT support in both private and public sectors. At the same time, demands for further education and specialized skills have become clearer, contributing to higher salary levels in the profession. Despite this, some differences remain between women and men, as well as depending on education level and sector.

Support IT technician salary – comprehensive overview

• Average salary: 40 300 SEK/month
• Lowest salary: 36,800 SEK/month (female, public sector, 3-year high school IT education)
• Highest salary: 48,100 SEK/month (male, private sector, research degree)
• Hourly wage (average): 242 SEK
• Women earn: 39 400 SEK/month (97% of men's salary)
• Men earn: 40 600 SEK/month
• Regional differences: Exist, but exact levels vary based on labor market and demand

Education and qualifications

To work as a support IT technician, a high school education with an IT focus is usually required, but post-secondary studies often provide better opportunities for employment and salary development. Many employers also seek certifications and documented practical IT experience. Internships and trainee programs are common entry routes, and there is a wide range of courses and online training to broaden your skills.

• High school: IT or technical programs, 3 years
• Vocational college: 1–2 years, often with practical training
• Certifications: Examples include CompTIA A+, Microsoft Certified, Cisco
• Internships/trainee programs: Common for newcomers
• Self-study/online courses: Large selection, can increase employability

Common benefits and compensations

Typical benefits for support IT technicians include wellness allowances, flexible hours, and remote work opportunities. Some employers also offer training support, occupational pensions, and bonuses tied to performance or certifications. Other benefits may include subsidized lunches, extra vacation days, and tech perks such as mobile phones and computers.

Competition and challenges

The competition for support IT technician roles varies depending on region and specialization. Larger cities often have more job openings, while competition may be tougher in smaller towns. A challenge is the rapid pace of technological development, which requires continuous skills updating to stay relevant. At the same time, some tasks can be automated or moved abroad, demanding flexibility and adaptability. Despite this, the demand for skilled support technicians remains high, especially for those with broad knowledge and good service skills.

Tips for aspiring support IT technicians

To succeed as a support IT technician, it’s good to combine an interest in technology with a desire to help others. Being thorough and methodical facilitates troubleshooting and problem-solving under stress. Service orientation and patience are crucial when dealing with users of varying technical skills, while strong communication skills help explain technical solutions simply. It’s also wise to pursue ongoing education and certifications to remain attractive on the job market. Curiosity and the ability to quickly learn new systems are also valuable traits. Building a network within the industry can open doors to new opportunities and specializations.

Key facts about support IT technicians

• Education level: High school or post-secondary IT education
• Work environment: Office-based, sometimes at customer sites
• Typical work pattern: Full-time, sometimes shift or on-call
• Demand: 179 job openings within the profession
• Special skills: Troubleshooting, customer service, networking, system administration

Career paths and future prospects

After a few years of experience as a support IT technician, there are good opportunities to advance to roles such as system administrator, IT coordinator, or specialist in networks and security. It is also common to move into more customer-facing roles within IT project management or training. According to the Swedish Public Employment Service, there is no specific forecast for this profession, as it is part of a broader occupational group. However, the number of job openings indicates continued stable demand, especially for those who stay updated with the latest technology and build relevant certifications. The possibility of working in various sectors, such as public administration, private industry, and consulting, provides further career development opportunities.

Frequently asked questions about support IT technicians

• What does a support IT technician earn?
  - The average salary is 40 300 SEK per month, with variations depending on experience, gender, and sector.
• How has the salary development looked for support IT technicians?
  - Salaries have increased by about 9.5% over the past three years due to rising demand and higher skill requirements.
• What education is required to become a support IT technician?
  - Usually, a high school diploma with an IT focus, but post-secondary studies and certifications are advantageous.
• Are there salary differences between men and women?
  - Yes, women earn on average 97% of what men do within the profession.
• What are the most common tasks for support IT technicians?
  - Troubleshooting, installing hardware and software, user support, as well as monitoring and maintaining IT systems.
• What does the job market look like for support IT technicians?
  - There are 179 job openings in the profession, indicating stable demand.
• What career opportunities are available after a few years in the profession?
  - Common next steps include system administrator, IT coordinator, or specialist roles within networks and security.