Field officer, insurance

What does a field service technician in the insurance industry do? – Tasks and work environment

A field service technician in the insurance industry primarily works by visiting customers on-site to investigate, assess, and handle insurance claims. Tasks can include everything from damage inspections to advising on insurance coverage, risk assessments, and follow-up on ongoing cases. Contact with both private individuals and companies is extensive, and the job requires a high degree of independence and the ability to make quick decisions. The work environment is varied since much time is spent out in the field, but administrative tasks and report writing are often done at an office or from a home office.

Salary development over time

The salary for a field service technician in the insurance industry has steadily increased in recent years. In 2022, the average salary was 47,400 SEK per month, which increased to 49 500 in 2023. In 2024, the average salary has risen further to 51 300, representing a total increase of approximately 8.2% over three years. This positive salary trend can be explained by increased demand for qualified field service technicians and a greater focus on risk management and customer service within the insurance industry. Experienced employees and specialists have become more valuable, especially as digitalization and complex regulations impose higher demands on professionals. Salary differences may also depend on factors such as education level, experience, and employer.

Field service technician in insurance salary – complete overview

• Average salary: 51 300 SEK/month
• Lowest salary: 42,300 SEK/month (female, private sector, secondary education)
• Highest salary: 65,700 SEK/month (male, privately employed, at least 3 years of post-secondary education)
• Hourly wage: 309 SEK
• Women’s salary as a percentage of men’s: 85%
• Men’s average salary: 55 600 SEK/month
• Women’s average salary: 47 200 SEK/month

Education and qualifications

To work as a field service technician in insurance, a post-secondary education is usually required, often with a focus on economics, law, or insurance. Many employers view previous experience in the insurance industry and relevant certifications in claims handling or advisory roles positively. Practical skills and communication ability are highly valued since the job involves a lot of customer contact and on-site problem-solving.

• Post-secondary education: Economics, law, or insurance specialization (at least 3 years)
• Certifications: e.g., in claims handling or advisory services
• Internships: Meritorious, often through trainee programs or summer jobs
• Prerequisites: Good knowledge of Swedish and mathematics
• Relevant courses: Risk assessment, customer service, insurance law

Common benefits and compensation

Field service technicians in insurance are often offered benefits such as company car or mileage allowance, wellness allowance, extra vacation days, and pension contributions beyond collective agreements. Other common compensations include performance-based bonuses and the possibility of flexible working hours, which can facilitate work-life balance.

Competition and challenges

The competition for roles as a field service technician in the insurance industry is relatively high, especially in metropolitan areas where employers set high requirements for education and experience. One of the main challenges is staying updated on changing regulations and digital tools used in claims processing and customer communication. The industry is characterized by a fast pace, demands for quick decisions, and the ability to handle complex customer cases. Additionally, gender pay gaps and career opportunities can be challenging, emphasizing the importance of continuous skills development and networking.

Tips for those wanting to become a field service technician in the insurance industry

To succeed as a field service technician in insurance, it is good to be solution-oriented and self-driven, as the work often involves making independent decisions in the field. A strong customer focus is crucial, as good communication skills make it easier to build trust with customers and partners. Developing analytical skills improves the ability to handle complex claims and assessments. It is also important to be flexible and adaptable since the work environment and cases can vary from day to day. Staying updated on industry regulations and digital tools is an advantage, as is networking and building relationships within the insurance sector. Finally, demonstrating initiative and taking responsibility for your own skills development is valuable for long-term career advancement.

Key facts about Field Service Technician, insurance

• Education level: Post-secondary education (at least 3 years)
• Work environment: Varied – both fieldwork and office
• Demand: 758 job openings in the profession
• Gender pay gap: Women earn 85% of men’s salary
• Typical employment type: Full-time with flexible working hours possible

Career paths and future prospects

After three to five years as a field service technician in insurance, there are good opportunities to advance to roles such as senior claims handler, insurance advisor, or team leader. Some choose to specialize in specific insurance areas, such as corporate insurance or personal injury, while others move into more strategic roles within risk management or product development. According to the Employment Service’s forecast, no specific assessment is made for this particular role, but the industry shows stable demand and a large number of job openings. Continuous skills development and willingness to take on new challenges are important factors for long-term career growth.

Frequently asked questions about Field Service Technician, insurance

• What does a field service technician in the insurance industry earn?
  - The average salary is 51 300 SEK per month, but it varies depending on experience, education, and gender.
• What education is required to become a field service technician in insurance?
  - Post-secondary education with a focus on economics, law, or insurance is recommended.
• Are there gender differences in salary?
  - Yes, women earn on average 85% of what men do in the profession.
• What is the job market like for field service technicians in insurance?
  - Currently, there are 758 job openings in the profession, indicating high demand.
• What are the most common benefits?
  - Company car, wellness allowance, bonuses, and flexible working hours are among the most common benefits.
• What is the highest salary in the profession?
  - The highest salary is 65,700 SEK per month and belongs to a man with at least 3 years of post-secondary education.
• What does a field service technician in the insurance industry do?
  - The role involves investigating, assessing, and managing insurance cases at the customer’s location, as well as providing advice and risk assessments.