Vacant job

We ensure society functions for people on the road, on rails, in the air, and at sea. That is why we need the best competence. Our mission is important and has significance in everyday life – for both private individuals and businesses. Here, we take responsibility, treat everyone well, and respect differences. As an employee, you contribute to a sustainable future.

About the job

The Road and Rail Division, Section Rule Information, is looking for a case handler for varied tasks within rule information.

The section handles exceptions and appeals within the vehicle sector, provides expert support internally and externally, and informs citizens and businesses about regulations within the road and rail sectors.

We are currently facing a large backlog of cases within the vehicle regulation area that need to be handled, and we are looking for you who can work part-time for a limited period.

You are important to us

Do you enjoy working with others and do you want to develop in your professional role? Here, you can expect career development, a trust-based leadership and employee relationship, and a sustainable working life. We are a secure employer that cares about your health with time for wellness during working hours, flexible working hours, a generous number of vacation days, and extra days off on bridge holidays.

Read more about what it is like to work at the Swedish Transport Agency (#)

You will

• Work with cases regarding vehicle regulations from citizens and businesses in our case management system.

You must have

• completed upper secondary education with a passing final grade
• current experience from working in the public sector with rule-making, preferably within the vehicle sector
• current experience of case handling in a case management system, e.g., W3D3
• experience of working in a support function, such as customer service or reception
• good ability to express yourself in Swedish, both orally and in writing.

It is an advantage if you also have

• interest in the regulatory framework within the road sector
• experience working in the case management system W3D3 ÄHS2
• experience working within the vehicle sector.

We want you to

• have strong self-drive and focus on finding solutions to the challenges you face
• be good at planning and structuring your work
• have the ability to create trust-based relationships both internally and externally
• deliver a good customer meeting and service.

Personal suitability is given great weight.

More information

The employment is fixed-term (temporary) part-time until December 31, 2026, with the possibility of extension. Location in Borlänge. Appointment by agreement. We normally apply a probationary period. An employment with us may involve placement in a security class. A security investigation with register control according to the Security Protection Act (2018:585) may therefore be conducted. For some of our security-classed tasks, Swedish citizenship is required.

If you have questions, you are welcome to contact Section Chief Christer Vestin, [email protected]. ST, Anders Bodving and Saco-S, Ingela Svensson can be reached via our switchboard at 0771-503 503.

We do not want advertisers and staffing agencies to contact us.

Apply

Apply via our website and attach a complete CV as well as a cover letter marked with reference number TSG 2026-6584. We need your application no later than August 10, 2026. If you have protected personal data, contact the recruiting manager for information on how to proceed. In your application documents, you need to describe in what way you meet the requested qualifications and merits related to the current recruitment. If you proceed in the employment process, educational/diploma certificates and employment certificates confirming the knowledge and experience relevant to the position must always be presented.

Welcome to become our new colleague!

Short about the Swedish Transport Agency

The Swedish Transport Agency works to achieve good accessibility, high quality, safe, and environmentally adapted transport within railways, aviation, shipping, and roads. We create regulations, issue permits, and monitor compliance. Using our registers, we work among other things with fees, permits, and ownership changes.

Read more about the Swedish Transport Agency (#)