Vacant job

At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you're passionate about operational excellence, quality assurance, and continuous improvement, bold in your approach, and act with integrity, we'd love for you to join our team as a CRM Executive.

The CRM Executive will coordinate and execute CRM projects and campaigns, be the point of contact with all stakeholders involved and making sure that quality is delivered across all levels. The main responsibilities will be to:

A taste of what you’ll do

• Assist the CRM Team with day-to-day tasks and coordinate CRM projects and activities as requested
• Coordinate, set up and deliver all CRM campaigns, AB Tests, and automated programs
• Execute and deliver campaigns for different languages across multiple channels including but not limited to newsletters, direct mail and SMS’s
• Ensure quality across all levels including but not limited to: translations, content, artwork, bonuses, newsletters and landing pages
• Handle lists and ensure correct segmentation as per requests. Any other task/responsibility which may be related and/or connected to the role of CRM Executive
• Liaise and communicate with the Customer Service department to ensure smooth running of campaigns from start to finish.
• Provide campaign monitoring and evaluation including customer support feedback
• Create and distribute customer surveys
• Compile and provide feedback on CRM Tools
• Liaise with the design and content team to ensure delivery of campaigns, successfully and on time

Who and what we are after?

• Highly organized character with attention to detail as well as being able to work with strict deadlines in a fast-paced environment
• Strong analytical skills with experience in campaign reporting, performance measurement, and identifying optimization opportunities.
• Ability to use MS Office to generate and present reports
• Fluency in English, both spoken and written. Fluency in other languages is a bonus
• Knowledge of marketing & product lifecycle is considered an asset
• Experience using HTML code for emails marketing is a plus
• Strong proficiency in CRM systems is essential, experience using Optimove is a plus.

Employee benefits

• Private health insurance – because your wellbeing matters to us
• Wellness allowance – up to €300 per year
• Fresh and healthy Breakfast & Lunch
• Prepared everyday in our penthouse kitchen – you can save up to €3,000 a year
• Birthday leave – as we want you to celebrate your day
• Company and team-building events – trust us, these are legendary
• Relocation package to Malta, including flight and two weeks of accommodation