Municipal Guide at Lomma Municipality

Welcome to a workplace where you get to make a difference – every day.

Lomma Municipality offers coastal quality of life with proximity to Malmö and Lund. We value our residents, the environment, and the sea. Lomma Municipality stands for development, sustainability, and high quality.

We are located in the heart of the Öresund Region and have good transport links by bus, train, and cycle paths to nearby towns.

The Internal Service unit within the Municipal Executive Office in Lomma Municipality is now seeking to strengthen its team with a Municipal Guide. You will become part of a department of dedicated employees who together ensure quality and develop the municipality.

1 position(s).

RESPONSIBILITIES

As a Municipal Guide, you are the face of the municipality and an important internal support resource. Your main tasks are to provide professional service, guidance, and information to both residents, businesses, and employees.

The responsibilities include, among other things:

• Answering, processing, and guiding cases via phone, email, web, e-services, and personal meetings
• Providing correct and equal information about the municipality's activities, services, and decisions
• Providing internal service and support to the municipality's operations
• Processing simpler cases and administrative tasks according to given guidelines
• Working on the development of service, customer treatment, and accessibility
• Collaborating with colleagues and departments to ensure good service and efficient processes
• Contributing to ensuring that the municipality's information is clear, updated, and easily accessible
• Ensuring that conference rooms and copying stations are stocked and in order
• Handling and distributing physical mail received by the municipality
• You are expected to take significant responsibility within your area of work and contribute to the Municipal Executive Office's exciting development work and good working climate.

QUALIFICATIONS

To succeed in the role of Municipal Guide, you have a strong service focus, are communicative, and thrive in a role with many contact surfaces.

We are looking for someone who has:

• Post-secondary education within service, administration, communication, or similar
• Experience in service work or customer service
• Good ability to express yourself clearly and professionally in speech and writing in Swedish
• Good digital competence and experience working in various IT systems
• Ability to work independently, structured, and solution-oriented
• Good collaboration skills and professional treatment in all situations
• Ability to handle several cases in parallel and prioritize in a sometimes high tempo

It is meritorious if you have:

• Experience working in a municipality or other public organization
• Knowledge of municipal administration and legislation
• Experience of both internal and external service
• Language skills in addition to Swedish and English

As a person, we see that you are service-oriented, solution-oriented, engaged, proactive, collaborative, have good communication skills, and are open-minded and unpretentious. You take responsibility for your work, enjoy working in a structured way, can prioritize your tasks, and adapt to changed circumstances.

What we can offer you

An engaging and challenging job, together with knowledgeable colleagues and experienced managers. We are located in centrally located office premises with good transport links and proximity to restaurants and nature areas with bathing and walking trails. We offer benefits such as a subsidized bike, smoke-free working hours, wellness allowance, annualized working hours, and the possibility of holiday exchange. In the role, you are given the opportunity for continuous competence development based on needs.

Apply today!

Employment type: Permanent position.

We report the salary for the 10th and 90th percentile: 39,000–40,500 SEK/month. The salary interval is stated in accordance with current regulations on salary transparency.

In Lomma Municipality, you have access to benefits according to our collective agreement. In addition to insurance, we offer you, for example, a wellness allowance and a subsidized bike.

If you have protected personal data and wish to apply for a job at Lomma Municipality, we refer you to our website under "Vacancies". There we offer you different options to choose from to submit your job application.

We decline all contact with advertising sales, recruitment, and staffing agencies.

If you want to know more about Lomma Municipality, you are welcome to visit lomma.se (https://lomma.se)