Vacant job

About Visby Collection We are the coordinating actor in Visby for events, weddings, conferences, and groups that need to combine multiple locations, unique Gotland hotels, and dining experiences. Our hotels form a cohesive whole that reflects Gotland's diversity through different expressions and levels.

About the role We are looking for a service-oriented and flexible receptionist to join our team. As a receptionist, you are the face of the hotel and are responsible for providing our guests with a warm, professional, and efficient welcome. The position may involve day and evening shifts as well as work on an as-needed basis.

Responsibilities and tasks

• Receive guests during check-in and check-out, and handle payments and cash register duties

• Manage bookings, reservations, and update the booking system

• Answer phone calls and emails, and provide information and service to guests

• Collaborate with other departments to ensure smooth operations

• Ensure order and safety during shifts, and handle simple problem-solving and complaints

• Participate in administrative tasks such as reporting and follow-up on guest relations

Qualifications and experience

• Experience from reception, hotels, or customer-facing services is meritorious but not required

• Good computer skills and experience working with booking and cash register systems

• Ability to work structured and handle multiple tasks simultaneously

• Strong communication skills and a service-oriented approach

• Fluent in Swedish and English, both spoken and written

Your personality

• Flexible and willing to work varying hours, including evenings and weekends

• Responsible, detail-oriented, and able to handle stress

• Friendly and professional in interactions with guests and colleagues

• Solution-oriented with good situational communication skills

What we offer

• An engaged team in a dynamic hotel environment

• Opportunities for personal and professional development

• Employee benefits within the group

• Collective agreement and competitive terms

Employment type and start date

Scope: Full-time or part-time as agreed. Working hours: Flexible hours including day and evening shifts. Start date: As agreed.

Application

Send your application with a CV and a short cover letter via our recruitment form. We interview on an ongoing basis — we look forward to receiving your application!