Vacant job

Do you want to work in a role where you can combine technical problem-solving with service and close contact with users? We are now looking for an IT Support Technician within Second Line who wants to help ensure a stable, efficient, and user-friendly IT environment! Here you will have the opportunity to work broadly within IT and develop in a business where technology and collaboration are in focus!

Be part of creating a smooth IT everyday life

As an IT Support Technician, you will become an important part of the IT organization and the daily support of the business. You help users solve technical challenges, contribute to stable operations, and actively work to create a positive user experience.

This role is suitable for you who enjoy troubleshooting, analyzing, and finding long-term solutions. At the same time, you will have the opportunity to broaden your technical competence by working with various systems, platforms, and infrastructure components.

About the role

As a Second Line Support Technician, you are responsible for handling and resolving more complex support cases. You work closely with users, colleagues, and other IT functions to ensure that incidents and problems are handled efficiently and with high quality.

You will work in a broad IT environment where you handle everything from client management and user administration to Microsoft-related solutions, networks, servers, and cloud services. The role also involves documentation, improvement initiatives, and technical development to strengthen the organization's IT support over time.

Examples of tasks

• Handle and resolve incoming support cases and incidents.
• Troubleshoot issues within clients, applications, networks, and Microsoft environments.
• Install, configure, and support computers, mobile phones, printers, and other peripheral equipment.
• Administer user accounts, permissions, and groups in systems such as Active Directory.
• Support users in connection with meeting room and conference technology.
• Document solutions, routines, and knowledge articles in the case management system.
• Collaborate with operations, infrastructure, and specialist teams for more complex cases.
• Participate in improvement work, incident management, and the development of support processes.

Who we are looking for

To succeed in the role, we see that you have experience in IT support, service desk, or user support and feel comfortable troubleshooting in Windows and Microsoft environments. You are accustomed to working in case management systems and understand the importance of good documentation and structured working methods.

We also believe that you thrive in a user-facing role where service, communication, and problem-solving are central parts of everyday life.

We believe that you:

• Have experience in IT support.
• Are accustomed to working in case management systems and documenting solutions.
• Have a good understanding of Windows and Microsoft environments.
• Are solution-oriented and have a structured working method.
• Enjoy user contact and have a strong service focus.
• Communicate fluently in Swedish and English, both verbally and in writing.

About Experis

Experis is a leading global IT/Tech consultancy with over 600 consultants on assignment in Sweden and 22,000 consultants worldwide. Through Experis, you gain access to a wide variety of exciting assignments with our interesting clients in both the private and public sectors.

At Experis, you get a personal consultant manager and continuous competence development so that you can stay up to date with new technology. Experis, which is part of ManpowerGroup, has a long-term sustainability effort (Working to change the world - ESG strategy) with the goal of helping to solve the shortage of competencies, including IT resources.

We at Experis are a values-driven company, and everything we do is permeated by our values: People, Knowledge, and Innovation.

People | We include and welcome everyone regardless of role, function, or responsibility. We value competence and trust that the individual takes own responsibility and delivers within the scope of their job description. We are non-hierarchical, and our work climate is built on openness and security.

Knowledge | We have a "growth mindset" and keep ourselves relevant in the market by constantly moving and raising our own competence, our consultants', as well as our solutions/offers.

Innovation | We dare to try new things and fail. It takes courage. We have an outside-in focus and are constantly working on value-creating activities for our target groups.

Practical information

• Location: Linköping.
• Working hours: Full-time.
• The assignment requires that you undergo and pass the applicable security checks.
• Last day to submit application: August 1, 2026. Selection is ongoing, so we look forward to receiving your application as soon as possible. We do not accept applications via email, but you are welcome to contact the recruitment manager at [email protected] if you have any questions.

Welcome to Experis!