Vacant job

Customer Success Engineer at Kebni

"For the right person, this is an opportunity to work closely with advanced technology while building strong relationships with customers worldwide."

Kebni is a listed high-tech company whose products are used by customers globally when precision, reliability, and robustness are critical. The solutions Kebni develops in the form of sensors and navigation systems help autonomous systems understand movement, attitude/orientation, and position with very high precision, even in environments where traditional GPS technology is insufficient. The technology is used in both civilian and military applications and is a critical component in systems where there is no room for error.

Kebni is now looking for a Customer Success Engineer who wants to combine technology, problem-solving, and customer interaction in a role where you help customers get the maximum value from advanced technical solutions.

– "We are looking for someone who enjoys solving problems together with our customers. You need to be technically knowledgeable, but also enjoy dialogue with people. The role is about understanding the customer's challenges, helping them move forward, and at the same time being a vital link back into our organization," says Erik Winther, Head of Sales – Inertial Sensing at Kebni.

Your future challenge

As a Customer Success Engineer, you will become an important part of the customer journey. You will work closely with customers who are considering using Kebni's products and help them succeed throughout the entire process: from technical questions and integration support to training and problem-solving. You act as the link between the customer, sales, and development. When customers need support, it is often you who help them find the right solution, coordinate the right expertise internally, and ensure that important experiences and needs are communicated back to the organization.

The role is broad and varied. One day you participate in customer meetings to discuss a new application or technical solution. The next day, you work together with product owners and developers to solve a technical challenge or improve the customer experience.

You will work with Kebni's high-performance IMU and INS solutions – sensor units and complete navigation systems used where accuracy and reliability are critical. You don't need to know everything from the start, but you need to be curious and have the desire to learn how the products are used by customers.

"The most important thing is not that you already know our products; you can learn that along the way. What is important is that you are technically curious and want to understand the customer's challenges and help them succeed," Erik continues.

An opportunity to make an impact

Kebni is in an exciting growth phase, and the role is new. This means you will have the opportunity to help shape how the company approaches technical customer support and customer experience moving forward. You will become an important voice both for the customers and internally within the organization. Through your insights, you will contribute to the development of products, working methods, and customer relationships.

Apply for the Customer Success Engineer position and become part of Kebni's continued development!

Example of responsibilities

• Provide technical support to customers before, during, and after the implementation of Kebni's products.
• Help customers integrate and use the products in their systems and applications.
• Participate in customer meetings to understand needs, answer technical questions, and find solutions.
• Act as a link between the customer, sales, product owners, and development organization.
• Troubleshoot and solve technical problems together with customers and internal specialists.
• Plan and conduct training and product walkthroughs for customers and partners.
• Contribute to documentation, guides, and other materials that simplify the use of the products.
• Collect and convey customer feedback to contribute to the development of products and services.
• Participate in trade shows, customer visits, and other activities where technical expertise is required.

Are you the one we are looking for?

As a person, you are curious, service-oriented, and solution-focused. You have an easy time building trust and can explain technical issues in a way that the recipient understands. At the same time, you are structured and enjoy driving issues forward together with both customers and colleagues.

To succeed in the role, you have:

• Post-secondary technical education or equivalent experience.
• Experience from a technical role with customer contact, such as in technical support, application support, service, system integration, or similar.
• Good technical understanding and the ability to dive into complex products and systems.
• Very good knowledge of English, both spoken and written.
• Valid driver's license (Category B).

It is meritorious if you have experience with sensors, navigation systems, electronics, or other technology-intensive products. Having worked in an international environment or with customers in industry, defense, or advanced technology is also an advantage.

Information and application

The position is located in Karlskoga but also involves regular travel, both within Sweden and internationally.

In this recruitment, Kebni has chosen to collaborate with AxÖ Consulting. If you have questions about the recruitment process, you are welcome to contact the recruitment manager from AxÖ Consulting, Emma Domare: [email protected] or tel: 072-398 02 67.

All applications are treated confidentially.

The advertisement is published during summer and holiday periods with the last application date being August 23, which may mean slightly longer response times than usual. We thank you for your patience.

Please note that a background check may be conducted for final candidates. The background check aims to verify work and education history as well as other relevant information, and helps maintain high integrity and credibility in our recruitment process.

We look forward to receiving your application.