Vacant job

Job Description

Are you ready to take on a role with an immediate start? Are you a skilled communicator driven by turning customer challenges into seamless solutions? Do you thrive in a dynamic environment where a service-oriented mindset is combined with speed and efficiency? At Randstad, we are now looking for dedicated employees for our customer support team at DSV – one of the world's leading players in transport and logistics.

We are looking for you who are a natural communicator and enjoy working at a fast pace without compromising on quality. You have a strong ability to collaborate and understand the importance of being both attentive and accessible to meet customer expectations.

In the role of Customer Service Representative, you will be the face of the company and a crucial link between DSV and their customers, both private individuals and business clients. You will be responsible for handling incoming inquiries via phone, email, and chat, acting as the customer's first point of contact. The role involves navigating questions with professionalism and empathy, covering everything from shipment status and bookings to complaints and logistical flows.

Your focus is on delivering high-quality support, ensuring that every customer feels prioritized and well-received. By combining your administrative skills with a solution-oriented attitude, you contribute to maintaining and strengthening DSV's strong customer relationships.

Working hours follow DSV's opening hours: Monday to Friday, 07:00–17:00.

The assignment starts immediately and runs until the end of September. For the right candidate, there is an opportunity for extension.

As a consultant at Randstad, you are employed by us but work on-site at our client's premises. We offer collective agreements, wellness benefits, occupational health care, and insurance. You also receive discounts on gym memberships and opportunities to broaden your skills through varied assignments. We offer a supportive work environment where you can develop and build a strong CV.

Selection will be conducted on an ongoing basis, and the position may be filled before the application deadline.

Questions? Please contact Felix Westerberg at [email protected].

At Randstad, it is important that all competencies in the labor market are utilized. We welcome all applicants and strive for diversity.

Responsibilities

• Answer and resolve issues via incoming calls, emails, and chat messages.
• Provide professional and friendly support to resolve customer inquiries.
• Collaborate with other departments to resolve customer-related matters.
• Administration and documentation.
• Maintain customer relationships.

Qualifications

• Experience from service roles, such as retail or customer service.
• Interest in working and communicating with people.
• Good computer and system proficiency.
• Good knowledge of both Swedish and English.
• High school education.

Having a driver's license and access to a car is an advantage for this position.

Experience

Professional customer service experience.

About the Company

DSV Road AB