Vacant job

Business Travel Consultant for Umeå

Corporate Travel in Umeå is growing and is looking for you who wants to work in a role where no two days are alike. You thrive in customer contact, enjoy solving problems, and have the ability to create structure even when the pace is high.

We are now looking for a Business Travel Consultant to join our team. Here you will become part of a stable and well-established operation where personal service, long-term customer relationships, and close collaboration are at the center. At the same time, you work in an industry that is constantly developing through digitalization, new technical solutions, and changing travel patterns.

Corporate Travel in Umeå has a strong local anchoring and close relationships with its customers, while the operation is part of a larger organization with national reach and resources.

Do you want to help shape the future of business travel together with us? Then we look forward to receiving your application.

For those who have previously worked in the travel industry, the role offers a stable and long-term working environment with a strong team spirit.

About the Role

As a Business Travel Consultant, you work closely with corporate customers and help them with everything from booking and administration to advice on smart and efficient travel arrangements.

One day you help a customer quickly rebook a trip after changed circumstances. The next day you work with more complex travel arrangements where service, structure, and problem-solving are crucial.

You will work with, among other things:

• Booking of flights, hotels, trains, and rental cars
• Rebookings and changed travel conditions
• Customer dialogue and advisory services
• Administration and follow-up
• Working in several booking and business systems in parallel

The role involves many contact points and suits you who like to collaborate, communicate, and build trust in dialogue with both customers and colleagues.

To thrive in the role, you need to appreciate a job where several cases often run simultaneously and where conditions can change quickly during the day.

Why You Will Thrive Here

At NEX Travel, you become part of an experienced and cohesive team where collaboration, knowledge sharing, and helpfulness are a natural part of everyday life.

We offer, among other things:

• Hybrid work up to two days per week
• Reduced working hours (ATK)
• Collective agreement via Unionen
• Internal activities and social community
• Possibility of support when moving to northern Sweden
• A stable operation with strong local anchoring and long-term customer relationships

Here you work in an environment that combines high pace and strong service awareness with sustainable working methods and balance over time.

We Are Looking for Someone Who Has

Requirements

• Experience in customer service, booking, or other service-intensive operations
• Good habit of customer contact and administration
• Very good Swedish in speech and writing
• Good English in speech and writing
• Good system familiarity and ability to work in several systems in parallel
• Ability to work structured at a high pace with several parallel cases simultaneously

Merits

• Experience from the business travel industry or business travel
• Experience with GDS systems, preferably Amadeus
• Experience with graphical environment Amadeus, Linkon, or similar booking systems
• Experience with corporate customers and working based on travel policies
• Experience with hybrid or remote work in team environments

Who Are You?

To thrive in the role, we believe you:

• Are solution-oriented and flexible
• Enjoy customer contact and relationship building
• Work structured even at a high pace
• Have a high service awareness and good prioritization skills
• Appreciate collaboration and a non-hierarchical team climate
• Are stress-resistant

You like variety, take responsibility for your work, and thrive in an environment where people help each other and work closely together as a team.

About

NEX Travel is one of northern Sweden's largest business travel agencies with headquarters in Luleå and operations in several locations in northern Sweden. The company works with business travel, travel administration, and customer-adapted solutions for companies and organizations within both the private and public sectors.

The company is part of Unlimited Travel Group and is on a continued development journey where digitalization, modern booking solutions, and customer experience are in focus.

Other Information

Location: Piteå, Luleå, Gällivare, or Umeå
Scope: Full-time
Employment Type: Permanent
Start: According to agreement during Q3–Q4 2026

Do you want more information? Contact Karin Rundgren, Office Manager Umeå - [email protected] or Tommy Norberg, Office Manager Norrbotten - [email protected]

Selection and interviews take place continuously. Welcome with your application today!