Vacant job

About Us There is something special about spending a winter with people who love the same things you do.

At Kläppen in the Sälen Mountains, over 300 employees work together to create memorable days for our guests. Here, colleagues often become friends, coffee breaks turn into laughter, and a regular workday can include mountain views and a few runs down the slopes.

We are proud to have been named Ski Resort of the Year in 2026, as well as Sweden's best ski resort for families with children, Sweden's best park, and Sweden's best slope restaurant. However, we are most proud of what lies behind these awards – the warmth, community spirit, and engagement that characterize our daily work.

Kläppen is a place for people, experiences, and skiing joy. With 41 slopes and three world-class snow parks, it is a place for you if you want to make more of winter than just waiting for spring.

Do you want to spend the winter with us?

Job Responsibilities The responsibilities are divided into two areas: helping guests with bookings prior to their stay, and guest service during their stay. Before the guests' arrival, you will handle incoming phone calls, focusing on selling Kläppen's offerings such as accommodation, ski school, ski rentals, activities, and ski passes.

During the guests' stay, you will provide guest service via phone, email, and chat. The cases vary, ranging from feedback during the stay to handling maintenance reports from the guests' accommodation.

Together with your colleagues, you ensure that all our guests are treated personally and receive the best possible service!

About the Position

This is a seasonal employment from September to March, with scheduled working hours. Weekend work is included. Salary according to agreement.

Qualifications Since you will have significant guest contact in your work, you need to have a cheerful disposition and be service-oriented. It is equally important that you are a good team player and can work independently.

We are looking for someone who has:

• Good knowledge of the Office package.
• Experience with R360 or similar booking systems.
• Previous experience in guest contact via email, forms, and chat.
• Good spoken and written English skills.

Personal qualities:

• Receptive & service-oriented
• Solution-oriented & responsible

Application Deadline

Monday, July 27

Contact Information

For questions about the position, please contact: Elin Brunzell 0280-96207 or [email protected]

GDPR By submitting your application, you consent to Kläppen processing your personal data during the recruitment period.

We have decided on the methods to be used in the recruitment process. In light of this, we kindly but firmly decline all contact regarding advertising, recruitment assistance, and staffing proposals.