Vacant job

We are specialists in staffing and consulting services within IT and technology – from promising talents and consultants with broad competence to experienced specialists with deep expertise.

For you as a candidate, we are a secure partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignments for your skills and ambitions – always with the human element at the center.

For our customers, this means we are a reliable provider that can quickly match the right competence with the right needs. In addition to our strong internal consulting organization, we also have an extended partner network, allowing us to offer even greater flexibility and breadth in delivery.

Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.

Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö, and Linköping. We are members of Almega Kompetensföretagen and follow their collective agreement with Unionen.

Do you have a passion for technology and a genuine desire to help people? Do you enjoy solving problems, guiding users, and being the one who makes things work? Then this could be your next role!

As a consultant at Eccera, you get a secure employment and gather valuable work experience on assignments with our customers. Your consulting manager supports your development as you continuously gain new experiences and knowledge. An excellent opportunity for career growth.

Your Responsibilities

In the role of 1st Line Technician, you are the first point of contact for users needing IT support. You work with receiving and handling cases via phone, email, and case management systems, where you troubleshoot, solve problems, and guide users through various technical issues.

You will among other things:

• Handle and follow up on incoming support cases
• Troubleshoot in various IT environments and find solutions quickly and efficiently
• Document cases and ensure good structure in the systems
• Escalate more complex cases to the next support level when necessary

You also work proactively by:

• Monitoring systems and networks to prevent issues
• Administering user accounts and permissions
• Supporting the installation and configuration of both software and hardware
• Helping users understand and use their IT tools to the best of their ability

Your Profile

We believe you are a service-oriented person who likes to take responsibility and always strives to provide the best possible support. You are solution-oriented, curious, and have a genuine interest in IT and technology.

You also have experience or knowledge in one of the following:

• At least 6 months of experience from a service desk or similar role
• Operating systems such as Windows, macOS, or Linux
• Case management systems such as ServiceNow, Zendesk, or Jira
• Remote control tools such as TeamViewer, AnyDesk, or Remote Desktop
• Active Directory (AD)
• Microsoft 365 and basic networking knowledge

Does this sound like something for you? Send in your application and let's talk!

What We Offer

At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuously developing. Therefore, we offer you the opportunity to create an individual training plan, where we cover both study materials and the certifications themselves. As you advance, we will match your competence with the right assignments.