Vacant job

Do you enjoy working in a service-oriented role with high customer contact and problem-solving? Here you will find a varied position where you work with both customer service and administration in a growing hotel and coliving concept. Apply today!

About the Role

This is a direct recruitment position, meaning the recruitment process is handled by Bravura and you will be employed directly by The Nooq.

About the Company

The Nooq is more than just a hotel. It is a living community and a social meeting place where curious people meet in an open and welcoming environment. Here, your stay is more than just checking in and out; it is about relationships, experiences, and a genuine sense of belonging. Guests often stay longer, get to know each other, and build relationships with the on-site team. This makes your role more personal, dynamic, and meaningful than in a traditional hotel.

The workplace is characterized by openness, innovation, and team spirit. You are offered a role where you are encouraged to take responsibility, contribute your ideas, and put your personal stamp on the experience. Decisions are made close to the organization, meaning your ideas, personality, and engagement directly influence how The Nooq is perceived.

The Nooq is the next step in COLIVE's journey – a new hotel concept founded on extensive experience in coliving. By challenging traditional structures, more social, flexible, and sustainable ways of living have been developed for young adults. Through active influence on regulations and decision-makers, COLIVE has contributed to shaping the future way of living. At The Nooq, this philosophy meets the hotel world in a modern "home away from home," where community and flexibility are combined with the future of the hotel experience.

Responsibilities

As a Customer Service Representative, you play a central role in ensuring a smooth, professional, and welcoming experience at The Nooq. The work involves overall responsibility for handling incoming inquiries and requests from guests, primarily via a case management system, with a focus on guiding and helping customers to the right information and solutions. The role also includes handling inquiries from residents at COLIVE and ensuring their questions are handled in a clear and structured manner.

In this role, you will be responsible for:

• Handling incoming cases via system and email
• Guiding guests and residents to the right information and features
• Administering booking changes and handling requests
• Ensuring structure and follow-up in the case management system

Education, Experience, and Personal Qualities

• Experience from customer service or another service-oriented role, preferably within the real estate or hotel industry
• Very good computer and system skills
• Fluent in Swedish and English, both verbally and in writing

We are looking for someone who thrives in a role with significant responsibility and enjoys having many contact points. You work independently and maintain good structure even when the pace varies. At the same time, you are unpretentious and support the operations when needed. You enjoy solving problems, taking initiative, and providing quick and professional service in a dynamic environment.

Other Information

Start: Immediately
Location: Stockholm
Salary: According to agreement

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with rolling recruitment, which means we take down the ad when enough candidates have applied. If you are considered for the position, we will contact you for a first telephone interview. Regardless of whether you move forward in the process or not, you will receive feedback on your application.

Do you have questions? Feel free to reach out!

📧 [email protected]

📞 010-171 47 10

We recommend that you submit your application immediately as we are conducting rolling recruitment.

We look forward to receiving your application!

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