Vacant job

Do you have a technical interest and thrive in a role where you structure, follow up, and communicate with both customers and suppliers? At Karossan, you will have a central role in the after-sales department – handling cases, spare parts, and technical questions in a daily routine that combines administration and problem-solving.

About the Role

This position is a direct hire, meaning the recruitment process is handled by Bravura and you will be employed directly by AB Karossan Invest.

About the Company

AB Karossan Invest is one of Sweden's leading specialists in car interiors and vehicle upfitting. The company performs assembly, welding, sheet metal, plastic, and painting work, as well as electrical installations. Karossan was founded in 1944 as a carpentry shop with Scania as its largest customer – they simply built wooden truck cabins. As the vehicle industry has evolved, so has Karossan, growing with more customers and more complex assignments.

Today, approximately 40 people work in the company, with production located in Södertälje. Customers include Mercedes, the Swedish Armed Forces, the Police, the Rescue Services, Relacom, SVT, Telia, and Volkswagen. Karossan stands for quality, craftsmanship, and innovative solutions – from idea to finished vehicle upfit.

Responsibilities

In this role, you are responsible for handling and coordinating after-sales cases. This ranges from claims and warranties to ordering spare parts and technical follow-up. You ensure that cases are received, documented, investigated, and followed up in the best possible way.

The work requires you to delve into technical problems, ask the right questions, and ensure that the correct information is available – both for internal handling and external contacts. You maintain ongoing dialogue with customers, suppliers, and internal departments.

You also work with documenting functions and solutions, which contributes to quality, traceability, and future troubleshooting. Your working hours are Monday to Thursday, 06:30 to 15:45, and on Fridays 06:30 to 14:20.

Examples of tasks:

• Handle claims and warranty cases from receipt to closure
• Order and follow up on spare parts and deliveries
• Troubleshoot and structure technical cases together with the customer and supplier
• Document functions, solutions, and cases
• Administer orders and follow up on ongoing cases

Education, Experience, and Personal Qualities

Requirements:

• Secondary education, preferably with a technical focus
• Experience in administrative work, order handling, or service
• Technical understanding, for example regarding components, electricity, or troubleshooting
• Experience or ability to read and understand product documentation, electrical diagrams, or technical manuals
• Good computer and system skills
• Very good Swedish language skills (written and spoken)

Merits:

• Experience from the automotive industry, workshop, or after-sales
• Experience in spare parts management or technical support
• Experience working in the business system Monitor
• Understanding of vehicles, upfits, or custom solutions
• Experience in photographing or documenting technical work

To succeed in this role, we look for someone who works in a structured manner and maintains order even when multiple cases are ongoing. You are meticulous in how you document and follow up on your work, and you have a natural drive to take cases all the way to completion.

You thrive in a role that combines technology and administration, and you are comfortable interacting with both customers and suppliers. You have the ability to understand problems, ask relevant questions, and contribute to finding forward-looking solutions.

Other Information

Start date: Immediately, subject to notice period
Location: Södertälje
Salary: According to agreement

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with rolling recruitment, which means we remove the ad when enough candidates have applied. If you become a candidate for the position, we will contact you for a first phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

Do you have questions? Feel free to reach out!

📧 [email protected]

📞 010-171 47 10

We recommend applying immediately as we conduct rolling recruitment.

We look forward to receiving your application!

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