Vacant job

Lindströms Bil is a family-owned company with locations in eight cities. We value maintaining a family-like atmosphere. We work daily based on our values in Toyota Way and Lindström Way. This is what we call BRiT - Best Retailer in Town! We have been authorized dealers for Toyota and Lexus for more than 50 years. We have full-service facilities with car sales, service workshops, and spare parts sales in Falköping, Skövde, Alingsås, Trollhättan, Borås, Jönköping, Värnamo, and Partille. In Skövde, there is also an authorized service workshop for Lexus.

Do you want to work with one of the world's leading car brands – in a state-of-the-art customer reception?

We at Lindströms Bil in Skövde are growing – and now we are looking for another Service Advisor who wants to become part of our team. Here, you will work with Toyota, a brand that stands for quality, innovation, and sustainability – and which is the market-leading brand in Skövde.

We are looking for a Service Advisor who wants to join our competent service team in Skövde. At Lindströms Bil, you will have the opportunity to work with one of the automotive industry's leading brands, Toyota.

About the job

As a Service Advisor at Lindströms Bil, you have daily contact with our guests and welcome them with a friendly smile, guiding them on matters related to vehicle usage. The role involves planning, leading, and distributing the daily work for the workshop, as well as following up that executed work meets timeframes and quality standards – from booking work, preparations, and reception of guests and vehicles. You will receive the workshop's customers both through customer visits and via phone, email, and chat to prepare cost estimates for ordered repairs and service work. Your task is always to ensure that the guest is completely satisfied with their visit. This also includes being proactive with outbound sales calls regarding the aftermarket, such as service, tires, campaigns, etc.

The role involves working where you are our face to the guest. You are part of a tight team with technicians, service advisors, and the service manager on site, where you want to contribute to a creative and positive work environment characterized by mutual respect and helpfulness among colleagues. We work together to exceed our guests' expectations regarding quality and customer service, as well as to create long-term relationships.

What we offer:

• The privilege of working with one of the market's leading car brands, Toyota

• Developing work in an exciting and expanding company

• A life that is more than just a workplace, with a strong culture permeated by our values: Toyota Way and KAIZEN, which means continuous improvement.

About you

We are looking for someone who gains energy from delivering world-class quality customer service and is always ready to do the little extra to give the guest a memorable experience and make Lindströms Bil the obvious choice.

You have no problem structuring your work and reprioritizing if the situation requires it, and you find it easy to follow established processes and routines. You have a great commitment to your work, our guests, and a desire to develop yourself and your workplace through continuous improvements.

You are driven to achieve goals in a structured and efficient manner; open and honest communication is natural to you. We want you to have a sales mindset.

As a person, you are unpretentious, open, and caring in your interactions, and you find it easy to create and maintain long-term contacts, both with customers and your colleagues. You are meticulous and structured in your approach to work and like to keep things organized.

Other qualifications:

• Class B driver's license for manual transmission cars

• Preferably previous professional experience from customer service work with customer contact

• Outgoing personality with high social competence

• Computer literacy and administrative competence

• If you have knowledge of the vehicle data system Kobra and/or CABAS and prior car knowledge, this is highly meritorious but not a requirement.

• Unrestricted ability to express yourself in Swedish and English, both verbally and in writing

Selection and interviews take place continuously during the application period, so apply as soon as you see this, we think!

We offer you

• A family-oriented workplace with a clear corporate culture - Lindströms Bil is a family-owned company and we value maintaining the family-like atmosphere.

• Security - The automotive industry is in constant change, and with Toyota and Lexus as brands, this gives us a strong position and a secure future.

• Development - Through Toyota & Lexus, we conduct ongoing competency-enhancing training that develops us both personally and professionally.

• Wellness allowance - It is a given for us that you feel good, which is why we offer, among other things, a wellness allowance.

• Your own benefits portal - As an employee, you get access to a generous range of benefits through Benify - the market's leading platform for benefits, thereby creating your very own benefits package based on what is important to you.

• Insurance and pension - We are affiliated with collective agreements, and you are automatically covered by our collectively agreed insurance and pension.

• Advantageous car ownership - As an employee, we offer you benefits that mean simple and cost-effective car ownership.

We have R-license
The R-license is an ethical quality mark that identifies companies that have a recommendable ethical approach. Companies that actively want to work with and highlight ethics within their organization. The R in the license mark stands for recommended company.