Vacant job

Do you want to kickstart your career in banking and finance? Länsförsäkringar Bank is now looking for dedicated customer service representatives for our Telephone Bank in Borlänge. Here, you have the opportunity to develop in a future-oriented industry and deliver top-class customer service every day. Apply today!

In the role of customer service representative, the telephone is your primary tool when helping our customers with everything from BankID and payments to stock and fund matters. You work independently but are part of a tight-knit team of 12–14 people.

Working hours are scheduled Monday through Sunday between 07:30–22:15, which includes evening and weekend shifts. The schedule is fixed and cannot be adjusted individually.

We offer great opportunities for growth – in the long term, you could, for example, work with customer service via email or handle more complex cases within functional support.

More information about the positions:

Full-time

The position is a permanent employment starting with a 6-month probationary period. You work full-time on a rolling schedule, Monday–Sunday between 07:30–22:15, year-round. You receive your schedule four weeks in advance, giving you good foresight.

Part-time

We are also looking for you who wish to work part-time. Here, you can choose to work every other weekend and some weekdays (primarily during pay weeks), or focus on weekday evenings. Regardless of the option, there is an opportunity to take extra shifts if needed. Your schedule is always planned four weeks in advance, and the part-time employment is a fixed-term contract. Note that the introductory training takes place full-time during the first four to six weeks, which you need to consider when applying for part-time work.

Your qualifications

We are looking for you who are passionate about providing service and enjoy solving problems. You have at least a high school education, and if you have an academic background in a relevant field, it is a plus. Experience in telephone customer service or other customer-facing roles is advantageous.

You must be at least 18 years old and proficient in Swedish and English, both spoken and written.

We value a pedagogical and professional approach, and believe that you are curious, driven, and enjoy working towards clear goals. You are flexible, adaptable, and thrive in developing in a changing environment.

You don’t need to know everything from the start – we provide you with a thorough introduction during the first 4–6 weeks before you take your first customer calls.

Location and start date

The work is located on-site in Borlänge. Remote work is not possible. The start date for the positions is August 12, 2026.

Contact

Hiring Manager: [email protected]
Union Representative (Föreninga): [email protected]
Union Representative (Akademikerföreningen): [email protected]

Does this sound exciting? Then we want to know more about you! Please submit your application today. We are continuously recruiting for this position and may fill the role before the application deadline.

Länsförsäkringar's Telephone Bank consists of approximately 170 employees distributed across two sites, Borlänge and Helsingborg. In Borlänge, we are approximately 140 people distributed among ten teams that are together available to our customers every day of the week between 07:30–22:00. Our goal is to make the 23 Länsförsäkringar companies successful and to deliver top-class quality and service to all bank customers. We offer a workplace with high tempo, strong community, and continuous development. Here you get the chance to grow and make a difference – both for customers and colleagues.