Vacant job

Are you ready to kickstart your career in IT and work in a varied role where technology meets user support? We are looking for an IT Support Technician who wants to develop together with an engaged team and contribute to a smooth and well-functioning IT daily life!

As an IT Support Technician, you become a bit of a everyday hero for all users! You help solve technical problems, answer questions, and ensure that the IT daily routine flows as smoothly as possible. At the same time, you get the chance to build your own skills in a role where no day is quite like the other!

You become an important bridge between technology and operations – and a go-to person when something happens in the IT environment!

Responsibilities

In this role, you will among other things:

• Support users via phone, email, remote tools, and on-site – depending on what the situation requires
• Receive and handle tickets, where you troubleshoot, prioritize, and find solutions for everything from computer problems to network and system-related questions
• Help create and manage user accounts and ensure that the right people have the right permissions
• Document tickets and solutions so that both you and the team can work smarter moving forward
• Work systematically according to processes for ticket and incident management
• Contribute ideas on how we can improve and simplify working methods within support

We are looking for you who:

• Have relevant education in IT
• Have some experience in IT support or a similar role
• Have good knowledge of Windows environments, Microsoft 365, and basic networking
• Are service-oriented, solution-oriented, and have a genuine interest in technology
• Are communicative and enjoy helping others
• Have very good skills in Swedish and English, both spoken and written

About Experis

Experis is a leading global consulting company within IT/Tech with over 600 consultants on assignment in Sweden and 22,000 consultants around the world. Through Experis, you get access to a wide variety of exciting assignments with our interesting customers in both the private and public sectors.

At Experis, you get a personal consultant manager and continuous competence development so that you can keep up with new technology. Experis, which is part of ManpowerGroup, has a long-term sustainability work (Working to change the world – ESG strategy) with the goal of contributing to solving the shortage of competence, including IT resources.

We at Experis are a values-driven company, and everything we do is permeated by our values People, Knowledge, and Innovation.

People | We include and welcome everyone regardless of role, function, or responsibility. We value competence and trust that the individual takes personal responsibility and delivers within the framework of their job description. We are non-hierarchical and our work climate is built on openness and security.

Knowledge | We have a "growth mindset" and keep ourselves relevant in the market by constantly moving and raising our own competence, our consultants', as well as our solutions/offers.

Innovation | We dare to try new things and fail. It takes courage. We have an outside-in focus and are constantly working on value-creating activities for our target groups.

Practical Information

• Selection is ongoing, so we look forward to receiving your application as soon as possible. We do not accept applications via email, but you are welcome to contact the recruitment manager at [email protected] (mailto:[email protected]) if you have any questions.
• Location: Sandviken
• Scope: Full-time
• Start date: According to agreement