Vacant job

Do you thrive on combining customer support, problem-solving, and sales in a fast-paced environment? Qleano is now looking for an engaged and driven Customer Success Agent for a parental leave cover position lasting approximately one year. Here you will have a varied and autonomous role where you work closely with both customers and internal teams — with a focus on creating excellent customer experiences and resolving cases from start to finish. This role is perfect for you if you want to take significant responsibility in the customer journey while contributing to developing and driving customer support forward.

About Qleano

Qleano is a digital platform that mediates moving-related services to private individuals and companies throughout Sweden. Through our network of operators — from Ystad to Kiruna — we help thousands of customers each year achieve a smoother moving experience. We currently have 13 employees, with our Customer Support team consisting of 6 people who work closely with customers, operators, and internal functions.

Our goal is to become the obvious choice when people need help with moving and cleaning — and the customer experience is crucial to our success.

About the Role

This is a broad and responsible role where you work with customer support, case management, and customer dialogue throughout the entire customer journey. You will have a special focus on handling complaint cases and ensuring that the customer receives a professional and solution-oriented experience from first contact to case closure.

We are not looking for someone who just wants to "manage" support — but someone who wants to drive the work forward, find improvements, take initiative, and contribute energy and engagement to everyday life. In addition to support and complaint handling, you will also work with incoming leads. This means contacting customers via phone who have shown interest in our services, helping them further in the process, and contributing to converting interest into business through advisory and service-oriented dialogue.

You work daily in CRM systems and have many contact surfaces both internally and externally. The role suits you if you are confident in customer dialogue, enjoy responsibility, and are good at prioritizing in a fast-paced environment.

Key Responsibilities

• Handle incoming customer cases via phone and email
• Take responsibility for complaint cases from start to finish
• Ensure high quality and professional customer dialogue in every interaction
• Work solution-oriented to find effective paths forward in customer cases
• Follow up with customers and ensure a positive customer experience throughout the process
• Work administratively in CRM and support systems
• Collaborate closely with operators and internal teams to resolve cases quickly and smoothly
• Contribute with improvement suggestions and development of working methods within customer support
• Work with sales by converting incoming inquiries into booked deals

Who Are We Looking For?

We are looking for you who are communicative, solution-oriented, and unpretentious. You enjoy customer contact, take responsibility for your cases, and thrive in a role where you need to be on your toes and handle many things simultaneously.

You are not afraid to take on new situations or find ways forward when things do not go exactly according to plan. To succeed in the role, we believe you are engaged, proactive, and have a natural drive in your work.

We also believe that you:

• Have at least 2 years of experience from customer support, customer success, back office, or similar service-oriented roles
• Have experience with customer dialogue via phone and email
• Are accustomed to working in CRM systems and have good digital skills
• Express yourself very well in Swedish and English, both verbally and in writing

It is an advantage if you have previously worked with complaint handling, booking, coordination, or administrative support roles.

Practical Information

The role is a parental leave cover position with a duration of approximately one year. We review applications continuously and therefore encourage you to send your application immediately. The start date is by agreement, but preferably as soon as possible.

Start Date: August 2026
Location: Eskilstuna