Vacant job

Are you a student with at least two years of studies remaining and are you interested and knowledgeable in IT? Apply for the IT Support role with our client in Umeå, starting immediately!

About the role

We are looking for you for the IT Support role who is service-oriented, detail-oriented, and solution-focused. You enjoy helping users and have the ability to handle both simple and more advanced IT-related matters. The role involves working within both first line and second line support.

The role starts immediately and will involve a few hours per week now and during the summer. Towards autumn, the hours will increase.

Responsibilities

• Document cases in various case management systems
• Troubleshoot applications and systems that are not functioning correctly
• Support technicians with installations and more advanced IT questions
• Receive cases via phone, email, and Teams
• Gather and forward technical information

We are looking for you who

• Are studying and have at least two years remaining in your studies (preferably in IT)
• Can communicate fluently in Swedish and English, both verbally and in writing
• Have previous experience in servicedesk/support
• Have experience logging in a ticket system

To succeed in the role, you have the following personal qualities:

• Helpful
• Organized
• Responsible

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the role are sent to Academic Work.

We conduct continuous selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so one does not need to be attached. As a candidate, you bear the main responsibility for ensuring your application is complete when submitted. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the role and to promote equality, diversity, and a fair recruitment process.

For our part-time positions, you as an applicant must have another main activity of at least 50%. Examples of this include studies, another employment, self-employment, parental leave, or similar.