Vacant job

Do you want to work with communication, service, and smart solutions?

Here, you get the chance to create fantastic customer experiences, work with the latest AI technology, and develop in an environment where we support and lift each other up. Does that sound like something for you? Then you are welcome to Releasy!

As part of Releasy, you will represent Telia - one of Sweden's largest and most well-known companies within IT and telecommunications. Here, you get the chance to work with a strong brand and be the one who makes a difference in every customer interaction.

About the role

• Be the customer's first point of contact when they call in - you set the tone for their experience.
• Help customers genuinely by listening, guiding, and solving problems - often directly during the call.
• Work actively with sales by understanding the customer's needs and recommending smart solutions that truly improve their daily lives.
• Provide world-class service and contribute to Telia's customers feeling seen, heard, and satisfied - every time.

Employment type: Permanent position with a 6-month probation period.

Education: Basic training combined with practical work.

Salary: Fixed monthly salary combined with a commission-based bonus linked to your upselling.

Working hours: Working hours vary. Telia's opening hours are weekdays between 08:00 - 19:00 and Saturdays between 09:00 - 17:00.

Start date: The training begins on 2026-06-11, which is also the start date of the employment.

We are looking for you who

• Are at least 18 years old
• Speak and write fluent Swedish
• Have good ability to speak and write in English
• Have good computer skills and system competence
• Are communicative and solution-oriented
• Have experience in service and sales - But it's a plus, not a must! If you have the right attitude, we will teach you the rest.

We are looking for someone who likes to work towards clear goals and gets energy from making a difference for customers. You are curious and like it when a lot is happening around you. Working with upselling feels motivating to you, as you see it as a natural part of a good customer meeting - not as a requirement, but as a way to create even happier customers. Here, you get the chance to develop quickly, grow in the role, and sharpen your skills in both service and sales.

This makes the job extra good

• Security from day one - You get a stable employment with collective agreements, good conditions, and pension benefits.
• Many development opportunities - With us, there is a clear career ladder, internal training, and a chance to grow.
• Benefits that make you feel good - Wellness allowance and other benefits that help you keep your energy up, both at work and in your free time.

We make it easy to apply – apply without a CV!

At Releasy, we believe that recruitment should be both simple and fair. Therefore, we no longer ask you to send in a CV or cover letter as the first step when applying for a job with us in customer service. Instead, we use a few short selection questions to get to know you and understand how you would thrive in the role - much easier, right?

If you proceed in the process, a background check is conducted first. You get to see the information yourself before deciding if it should be shared with us - an important step to create a safe work environment for both our employees and our customers. After that, you will be invited to interviews, and the process is completed with relevant tests and digital reference checks. In this way, you get the opportunity to show your work style and strengths in practice, while we ensure a more objective and fair recruitment where all candidates are assessed on the same basis.

We look forward to learning more about you! Submit your application today – we handle applications continuously and the position may be filled before the final application date.

Do you have any questions about the position? Contact me at [email protected]. We handle the recruitment internally and decline contact from recruitment agencies.

Releasy is one of the leading providers of outsourced customer service in the Nordics and a partner to companies within telecommunications, media, e-commerce, travel, and the public sector. We help our clients create world-class customer experiences in all channels – social media, chat, email, and phone.

With over 40 years of experience and approximately 1500 employees in Sweden, Norway, Finland, and Spain, we have built deep and broad expertise within customer service. Our competence, combined with a strong focus on quality and customer satisfaction, enables us to deliver solutions that create value - for both you and your customers.