Vacant job

What we offer

Several of our clients in Stockholm are now looking for engaged employees specializing in network troubleshooting. You will become an important part of a team handling mission-critical support and incident management in complex IT and network environments. The work is usually performed on-site, but remote work may be possible at some locations. Depending on the client's guidelines, various scheduling arrangements may apply, including work on a rolling shift basis during days, evenings, and nights.

This position begins with a fixed-term employment or consultancy contract, but with excellent opportunities for permanent employment. You are offered a developmental role in modern work environments where collaboration, responsibility, and technical problem-solving are at the core.

What the role entails

In this role, you will:

• Support customers, colleagues, and suppliers via case management systems
• Handle and resolve incidents, outages, and alarms in network environments
• Troubleshoot, escalate, and distribute cases to maintain efficient workload distribution
• Document events and prepare reports for major incidents
• Contribute to the improvement of routines, processes, and documentation within the service desk

The work is often done together with a colleague, but there are also shifts where you work independently.

Who we are looking for

We are looking for you who combine technical competence with a strong customer focus and thrive in a role where you need to quickly switch between different tasks. You are self-reliant, meticulous, and have an interest in developing within networking and IT operations.

To succeed in the role, we would like you to have:

• Post-secondary education in networking or telecommunications, or equivalent work experience
• At least two years of experience from customer support, helpdesk, or internal IT support
• Very good skills in Swedish and English, both spoken and written
• It is a merit if you have Cisco competence, for example through CCNA certification or equivalent, but it is not a requirement.
• Relevant certificates, such as within ITIL or similar, are a merit.

This is an opportunity for you who want to take the next step in your career together with several exciting and technology-intensive clients – with a focus on long-term permanent employment. If you have questions about these positions, you are more than welcome to contact the responsible recruiter, Joel Claeson.

2Complete

Security and trust are the goals in 2Complete's recruitment process. This is achieved through close and personal collaboration with the clients who have chosen us as their recruitment partner. Our passion for putting people to work and getting the right person into the right context in working life drives us forward.

2Complete Group and all its subsidiaries are authorized members of Kompetensföretagen, Almega, and Svenskt Näringsliv and have been since 2011.

2Complete Group is the winner of the Gaselle award 2022, the distinction awarded to Sweden's fastest-growing companies.