Vacant job

Become the link between business and technology with our client, where you will drive the development of tomorrow's IT services. In a high-performing team, you will take on a strategic key role focused on innovation and long-term customer relationships.

About the role

As a Customer Solution Lead, you act as a strategic and operational bridge between business needs and technical delivery. You are responsible for identifying and shaping IT solutions that are both technically sustainable and commercially competitive.

What we offer

• Our client offers a permanent position in a dynamic environment with significant opportunities to influence the service portfolio.
• Work closely with both strategic decision-makers and technical experts.
• Opportunity to drive initiatives from idea to implementation in a mission-critical role with high responsibility.

Responsibilities

The role entails overall responsibility for driving the development and improvement of IT services, focusing on translating customer needs into viable and profitable solutions.

• Identify business opportunities and define new IT services and solutions.
• Ensure that new initiatives are technically, commercially, and deliverably feasible.
• Coordinate technical teams and Service Delivery Managers during implementation.
• Responsible for pricing and actively contribute to proposal work.
• Ensure services are correctly documented and communicated to the customer.
• Actively maintain and develop the service and sales pipeline.
• Support customer dialogue, customer plans, and overall customer strategy.

We are looking for someone who

• Has advanced knowledge of service development and IT delivery in complex environments.
• Can identify and translate business opportunities into technical solutions.
• Has experience working with customer relations and business development.
• Is skilled in documentation and quality assurance of IT services.
• Has fluent Swedish skills.

It is an advantage if you have

• Good knowledge of English.
• Experience with pricing and proposal work within the IT sector.
• A background as a system architect or business analyst.

To succeed in this role, you possess the following personal qualities:

• Adaptable
• Goal-oriented
• Stable
• Responsible
• Socially self-assured
• Intellectually curious

Our recruitment process

This recruitment process is managed by Academic Work, and our client's request is that all questions regarding the position be directed to Academic Work.

We conduct ongoing selection and will remove the ad once enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so one is not needed. The recruitment process includes two selection tests: a personality test and a cognitive ability test. These tests are tools to help identify the candidate with the highest potential for the role, while promoting equality, diversity, and a fair recruitment process.