Vacant job

Do you want to help customers get the most out of a complex SaaS product at Antirio in Stockholm?

Do you want to take ownership of the customer journey in a growing SaaS company? At Antirio in Stockholm, you will drive onboarding, develop customer relationships, and help customers get the most value out of a complex product in a role with significant responsibility, close collaboration, and the opportunity to make an impact.

Your employment offer

At Antirio, you will have an important role in a company with high ambitions and a clear focus on Customer Success. Here, you are offered a daily routine where you can combine relationship building, onboarding, and business advisory in close dialogue with customers. The role suits you if you want to work proactively, take responsibility for your own customer portfolio, and influence how the Customer Success function develops.

You will become part of a business where collaboration between Customer Success, sales, product, and development is second nature. At the same time, you will have the opportunity to quickly build deep product knowledge and develop in an environment where change, initiative, and customer focus are highly valued.

Your responsibilities

• Drive onboarding and implementation projects for new customers
• Be responsible for and develop relationships with existing customers
• Work proactively to increase customer benefit and product usage
• Identify improvement opportunities and business needs among customers
• Coordinate dialogue between customers, product, and internal teams
• Monitor customer usage and ensure high customer satisfaction
• Contribute to the development of processes and working methods within Customer Success

Worth knowing

The role is internally titled Customer Account Manager and is located at Antirio's office in Solna. You will become part of the Customer Success and support team within the Commerce business area and work closely with colleagues in sales, product, and development. The organization is in an exciting phase of development where the focus is on building efficient working methods, clear processes, and a strong support culture.

Our expectations

We are looking for you who have a few years of experience from a similar role within Customer Success, account management, or onboarding, and who thrive in a customer-facing SaaS environment. You have worked at several different SaaS companies and are therefore accustomed to quickly getting up to speed with new products, businesses, systems, and customer needs. Experience with procurement processes is a plus.

You are driven by creating long-term customer relationships and work proactively to ensure customers get the maximum value from the product. We believe you are confident in driving onboarding and implementation projects, while also having a business mindset and understanding the importance of a good customer experience throughout the entire customer journey.

To succeed in the role, you need to be structured, communicative, and self-driven. You thrive in changing environments where working methods and processes continue to develop, and you find it easy to collaborate with both customers and internal teams. You communicate fluently in Swedish and English and are comfortable in dialogue with various types of decision-makers and users.

Interested?

The recruitment is carried out in collaboration with the recruitment and consulting firm Talent Navigation Group (TNG), which helps employers with competency supply through unbiased recruitment, staffing, and interim solutions – faster, more objectively, and with new perspectives that drive growth. We look forward to receiving your application with a CV or LinkedIn profile, and without a cover letter. Please note that we do not accept applications via email, but you are always welcome to email the recruiter with questions. After submitting your application, we will anonymize your personal data and ask you to complete a few recruitment tests before we make an initial objective assessment. Of course, you will receive more information about each step when the time comes, and as soon as you submit your application, you can follow it in real-time via our website. Please note that we conduct ongoing selections, so the position may be filled before the final application deadline. Warmly welcome!