Vacant job

We are specialists in staffing and consulting services within IT and technology – from promising talents and consultants with broad competence to experienced specialists with deep expertise.

For you as a candidate, we are a secure partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions – always with the human element at the center.

For our customers, this means we are a reliable provider that can quickly match the right competence with the right need. In addition to our strong internal consulting organization, we also have an extended partner network, enabling us to offer even greater flexibility and breadth in delivery.

Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.

Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö, and Linköping. We are members of Almega Kompetensföretagen and follow their collective agreement with Unionen.

Are you a technically skilled person who loves helping others? Do you thrive on solving problems and providing support? Then you might be the 1st Line Technician we are looking for to join an assignment with our client in Borås.

As a consultant at Eccera, you will receive a secure employment and gain valuable work experience through assignments with our clients in the Gothenburg area. Your consulting manager will support your development, ensuring you continuously gain new experiences and knowledge. An excellent opportunity to advance your career.

Your responsibilities

As a 1st Line Technician, you are the face of the company and the first point of contact for customers needing technical support. You will handle incoming support tickets via phone, email, and ticketing systems, troubleshoot and resolve technical issues, and guide customers through solutions. Additionally, you will document and categorize tickets for further analysis and follow-up, escalating complex problems to 2nd and 3rd line when necessary.

In addition, you will monitor systems and networks to proactively detect and rectify issues, maintain and update customer user data, provide support during software and hardware installation and configuration, and train and inform customers on the use of various systems and tools.

Your profile

Our consultants are driven by being responsible, solution-oriented, and customer-focused. They are also highly interested in the customer's various needs, both now and in the future, and in continuously developing their knowledge and skills to offer the best possible service to our customers.

In addition to the above, you also have knowledge in one of the following areas:

• At least 6 months of experience in a service desk
• Windows, macOS, or Linux
• ServiceNow, Zendesk, or Jira
• TeamViewer, AnyDesk, or Remote Desktop
• AD management
• M365 and basic networking technology

Does this sound like you? Submit your application today!

What we offer

At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuing to develop. Therefore, we offer you the opportunity to create an individual training plan, where we cover both study materials and the certifications themselves. As you progress, we will match your competence with the right assignments.