Vacant job

Are you a confident and experienced leader who dares to take responsibility, make decisions, and drive change in everyday operations? We are now looking for a driven leader for our office in Linköping who wants to take a central role in developing both people, working methods, and business.

About the role

As Team Leader within Customer Service, you have clear responsibility for leading and managing the daily work in the customer service organization, with a focus on business, quality, and efficiency. You ensure that work is conducted in a structured, uniform, and high-quality manner, where efficient administration is a natural part of the business. A central part of the assignment is to follow up on, analyze, and act on KPIs – as well as turning insights into concrete improvements in working methods and results.

The role is operational and requires you to be active in the business yourself. You drive development in everyday life, challenge established working methods, and make decisions that strengthen both customer satisfaction and business benefit.

In the role, you have personnel and work environment responsibility for a team where clear expectations, accountability, and ownership are central parts. You collaborate closely both within the customer service organization and with colleagues in other functions in the region. The role means that you are an active party in dialogue and collaboration, where you are expected to contribute perspectives, question, and drive development forward. You report to the Customer Operations Manager.

Who are you?

You are a confident and clear leader who creates structure, direction, and trust in your team. You are comfortable making decisions, setting requirements, and handling difficult conversations when necessary. You take great ownership, work in a goal-oriented manner, and thrive in a daily life with pace, change, and responsibility. As a person, you are curious and solution-oriented, with a strong drive to improve working methods and make collaborations work better. You have a business-like approach and contribute to a culture characterized by responsibility, engagement, and a common focus on results.

Qualifications – Requirements

• At least 3 years of documented leadership experience
• Experience leading customer service, business support, or sales teams
• Good business understanding and understanding of logistics and transport flows
• High system proficiency and experience working in complex business systems
• Good knowledge of Excel and other parts of the Office package
• Upper secondary education or equivalent
• Very good knowledge of Swedish and English
• Valid driver’s license (Category B)

Meritorious

• Post-secondary education in logistics, transport, administration, or sales
• Leadership training
• In-depth competence in business and case management systems
• Experience leading cross-functional teams

What do we offer you?

You are offered a business-close leadership role with great responsibility in a business with complex flows and high pace. The role involves close collaboration with management and gives you the opportunity to influence both working methods and results. You get the opportunity to develop collaborations with customers by driving efficient and customer-adapted administrative solutions. You become part of a developing business where courage, responsibility, and improvement focus are highly valued. We offer collective agreements, insurance, and fitness allowances, as well as a professional work environment with experienced colleagues.

About Customer Service

Within Customer Service, functions such as Customer Support, Logistics Support, Business Support, and Financial Support work together. Together we develop both the customer's and our own business through structure, collaboration, and a focus on quality and results. You will become an important part of this development.

About the recruitment process

We strive for a fair and objective recruitment process and therefore ask you not to attach a cover letter. Instead, you will answer selection questions in connection with the application. If you proceed, you will take psychometric tests as part of the overall assessment. We apply a six-month probation period and conduct background checks.

If you have questions about the role, you are warmly welcome to contact the recruiting manager Susanne via [email protected]

Welcome to a future industry. It starts with you – and we succeed together!

Please note that due to GDPR, we only receive applications via the application button. We politely but firmly decline direct contact from staffing and recruitment agencies as well as sellers of additional job advertisements.