Vacant job

Make a difference for our Finnish customers! SEB Kort is looking for you who are passionate about service, find solutions, and thrive in a fast-paced, professional environment in Solna.

About SEB Kort and SEB SEB Kort operates throughout the Nordic region and collaborates with brands such as SEB, AirPlus, and Strawberry, offering services for both private and corporate customers. For 160 years, SEB has supported entrepreneurs and innovative companies, offering financial expertise with a focus on quality, trust, and customer needs.

More information: sebgroup.com

About the role: As a Customer Service Associate, you will become part of the team delivering high-quality service to SEB Kort's customers.

Your main responsibilities:

• Provide support via phone and email.
• Answer questions regarding invoices, transactions, complaints, credits, and interest rates.
• Guide customers through SEB's digital services (website and app).
• Ensure high quality and the best possible customer experience in every interaction.

SEB Kort is looking for you who have a strong service focus, are goal-oriented, and enjoy working in a team. You are responsible, professional in your approach, and eager to develop. You are also technically curious and comfortable guiding customers through digital services.

Furthermore, we would like you to have:

• A completed upper secondary education or equivalent.
• A few years of work experience.
• Experience in customer service or another service/sales role.
• Fluency in speaking and writing Finnish, Swedish, and English (speaking more Nordic languages is an advantage, but not a requirement).

We offer you

• Comprehensive training and ongoing coaching in communication, customer management, and business acumen.
• Certification in customer service upon completion of training (Workz Academy).
• Collective agreement terms and fitness benefits.
• Access to a dedicated operational manager who supports your development and is always available.
• A secure and stimulating work environment with opportunities for personal and professional development.

Additional information

• Employer: Workz
• Client: SEB Kort
• Start date: According to agreement
• Scope: Full-time, permanent position with an initial probationary period
• Salary: Individual salary setting, collective agreement applies
• Location: Stjärntorget 4, Solna
• Working hours: Office hours
• Contact: [email protected]

Application We do not look at CVs but focus on relevant competencies. So, are you curious about a new role or industry? Then you have found the right place.

When applying, you will receive a short matching test via email, which takes a maximum of 12 minutes to complete. Remember to finish the test so we can proceed with the process, as this is the first step in our process. We look forward to your application!