Customer Account Manager – Textilia Boden

Textilia is a leading Scandinavian group within sustainable laundry and textile services for customers with high demands for quality, service, and hygiene. With over 70 years of experience, Textilia ensures that businesses in the industrial, healthcare, and hospitality sectors always have access to clean, intact, and reliable textiles – in the right quantity, at the right place, and at the right time. Sustainability, innovation, and long-term partnerships are central to Textilia’s mission and business.

Textilia has over 2,600 employees in Scandinavia, of which approximately 750 are in Sweden. In Sweden, the company operates twelve laundries, from Boden in the north to Malmö in the south, with its headquarters in Örebro. The company is an inclusive workplace where people from over 40 nationalities work together, with a balanced gender distribution in both operations and management. Engagement, innovation, and business focus permeate the culture – both in customer relations and as an employer.

About the Role

As a Customer Account Manager, you will have overall responsibility for customer satisfaction, upselling, and business development, with a strong focus on long-term relationships and close collaboration with the customer. For the right person, there is an opportunity to develop further within the organization in the long run.

What We Offer

• A broad and developmental role in an established company with a clear customer focus
• Great freedom under responsibility, where you plan and structure your work based on customer needs
• Opportunity to grow in the role – and for those with ambition, the chance to eventually take on a leadership responsibility
• A thorough introduction at Textilia’s laundries, giving you a full understanding of the core business
• Ongoing training tailored to your role
• Support from the site manager, customer service, and sales team in daily work
• Benefits such as a company car, daytime working hours, and opportunities for a flexible work situation

Responsibilities

As a Customer Account Manager at Textilia, you have a central and business-close role where you are responsible for building, developing, and deepening long-term customer relationships. The role combines relationship-building sales with analysis and business development, where you work both strategically and operationally. You have great freedom to plan your own work and are expected to take clear personal responsibility for driving business, identifying improvement opportunities, and ensuring high customer satisfaction. The work involves significant customer contact and close collaboration with internal functions to create sustainable and profitable businesses.

• Overall responsibility for existing customers, focusing on nurturing relationships and developing the business over time
• Active prospecting within prioritized segments, such as healthcare, elderly care, and food industry
• Drive the entire sales process – from needs analysis and customer meetings to closing deals
• Work with follow-up and analysis of customer data, revenue development, and customer satisfaction (NPS)
• Be responsible for and work systematically towards set KPIs, contributing to Textilia’s long-term growth

Your Profile

We are looking for you who are structured, detail-oriented, and self-driven, with a clear commitment to ensuring quality in your work. You are good at creating order, following up, and delivering according to agreements – while also having the ability to look up and see the big picture. You are a team player who enjoys collaborating and is flexible in your working style, able to reprioritize based on the needs of the business and customers.

You are business-driven and communicative with a strong customer focus, and thrive in a role that combines planning and analysis with operational, relationship-oriented work. You take initiative, drive processes forward, and work purposefully – but also understand the value of collaboration to achieve the best results.

To succeed in the role, you are comfortable working independently, have good analytical skills, and are accustomed to following up on business, customer data, and results.

We would like you to have:

• Experience in customer account management, business development, or B2B sales
• A structured and meticulous working style, with a focus on quality and follow-up
• Ability to plan, prioritize, and adapt your work based on business needs
• Good communication skills in Swedish and English, both verbal and written
• Experience working with figures, budgets, and follow-up – good Excel skills are meritorious
• Ability to work independently while actively contributing to the team’s common goals
• Ability to develop yourself independently and seek new knowledge
• A valid driver’s license (Category B) is required

Other Information

• Location: Boden
• Travel: Regional customer visits, driver’s license required
• Working hours: Daytime
• Start date: According to agreement
• Employment type: Permanent position with a 6-month probation period possibly applied