Vacant job

Do you want to become excellent at customer service and sales?

With us, you get the chance to create fantastic customer experiences, work with the latest AI technology, and develop in an environment where we support and lift each other. Does that sound like something for you? Then you are welcome to Releasy!

About the role

As a Customer Service Representative at Releasy, you will:

• Represent Releasy and our client Telia - one of Sweden's leading companies in IT and telecommunications.
• Be the customer's first point of contact via phone. Other communication channels such as chat and email may also occur.
• Work actively with sales in every customer interaction by identifying the customer's needs and offering the right solutions.
• Deliver top-class service and always put customer satisfaction first.

Employment type: Permanent position with a 6-month probation period.

Education: Basic education combined with practical work.

Salary: Fixed monthly salary combined with a commission-based bonus linked to your upselling.

Working hours: Working hours vary. Telia's opening hours are weekdays between 08:00 - 19:00 and Saturdays between 09:00 - 17:00.

Start date: The training begins: 2025-06-11, which is also the start date for the employment.

We are looking for you who

• Have a high school diploma.
• Speak and write fluent Swedish.
• Have good ability to speak and write in English.
• Are computer literate and have good system competence.
• Are communicative and solution-oriented.
• Experience in service or sales is an advantage.

We are looking for you who thrive working towards clear goals and have a genuine interest in customer satisfaction and sales. You are communicative and helpful, with the ability to identify problems and find solutions. To succeed in the role, you need to be curious, solution-oriented, and eager to develop as a customer service representative in an environment where a lot happens.

We offer

• Secure employment with collective agreements and pension.
• Career opportunities via Releasy's career ladder and internal development programs.
• Wellness allowance and other benefits for your health and well-being.

Ready to take the next step?

Submit your application today – we handle applications on a rolling basis and the position may be filled before the final application date.

We use a structured recruitment process to ensure fairness and quality. The process begins with screening questions to check basic requirements. This is followed by a background check that you review yourself before deciding whether to share it with us. Automated systems may be used, but all decisions are made by humans. Background checks are conducted to create a safe working environment for both customers and employees.

If you proceed in the process, you will be invited to an interview, supplemented with tests and digital reference checks to get a holistic view of your competence.

For questions about the position, contact the responsible recruiter at [email protected]

We handle the recruitment internally and decline contact from recruitment agencies.

Releasy is one of the leading providers of outsourced customer service in the Nordics and a partner to companies within telecommunications, media, e-commerce, travel, and the public sector. We help our clients create first-class customer experiences across all channels – social media, chat, email, and phone.

With over 40 years of experience and around 1,500 employees in Sweden, Norway, Finland, and Spain, we have built deep and broad expertise in customer service. Our competence, combined with a strong focus on quality and customer satisfaction, allows us to deliver solutions that create value – for both you and your customers.