Vacant job

Do you want to work for a company that takes significant social responsibility, where high competence and engaged colleagues define the atmosphere? Are you driven by providing the best possible service and thrive in a fast-paced environment? Then you might be the right person for this role!

About Us

Micasa Fastigheter builds, manages, and develops properties with care. We are part of the public housing sector in Stockholm City. Our mission is to provide accessible housing for the city's elderly and other groups prioritized by the city on the housing market.

Micasa Fastigheter has been given an expanded mandate by Stockholm City and will need to build and renovate our property portfolio. We are growing as a company, and on this dynamic journey, we face great opportunities! We are now looking for our next customer service representative who wants to help build Stockholm's future.

About the Role

As a Customer Service Representative, you belong to the Customer Service unit, where you, together with six colleagues, are responsible for receiving cases and forwarding them for action internally or to our contracted contractors. You contact customers and suppliers primarily via phone but also by email. Together, you contribute to Micasa Fastigheter's customer service being perceived as a service-oriented and efficient organization that creates good relationships with our tenants and contractors.

Main Responsibilities:

• Receive cases via phone and email.
• Forward cases for action internally or to our contracted contractors.
• Follow up on cases and respond to our tenants.
• Order white goods (appliances).
• Handle invoicing.
• Make calls based on framework agreements.

The role involves daily contact with property managers, technical property managers, social coordinators, and operations coordinators regarding cases in the buildings.

Qualifications

We are looking for you who have:

• Completed upper secondary education.
• Experience from a dedicated customer service role where daily work consisted of phone and email contact with customers.
• Experience with property systems or case management systems.
• Good computer skills.
• Good knowledge of Swedish, both spoken and written.

Merits:

• Experience with Fast2.
• Experience from customer service within the property industry.
• If you speak languages other than Swedish and English.

We believe that you who apply have previously worked in a role as a customer service representative or customer service agent.

Personal Qualities

Since our customer service representatives are a vital link between us and our tenants, we are looking for you who are passionate about service and understand what drives customer satisfaction. You are used to having many contact points, and to succeed, you have good communication skills, value collaboration with others, and have a structured way of working.

In this recruitment, we place great importance on personal qualities.

Application

You submit your application by clicking the application link in the ad. Our recruitment process is competency-based as part of our equal treatment work, and for this reason, we do not accept cover letters. We therefore ask you to only upload your CV and answer the selection questions. We do not accept applications in any other way.

Selection and interviews take place continuously, and the position may be filled before the final application date, so please send in your application as soon as possible. If you have any questions, you can contact the persons listed in the ad.

Probationary employment may be applied in this recruitment.

Do you want to know more about our recruitment process? Read more on our website www.micasa.se.

We look forward to receiving your application!

Our Offer

We offer a varied and rewarding job in a considerate property company with an open, unpretentious, and welcoming atmosphere. Here, your work can help simplify the living situation for people who need support and care. Micasa Fastigheter has a modern and accessible office at Nordkapsgatan 3 in Kista, about a 7-minute walk from Kista Centrum's subway and bus station.

Micasa Fastigheter's core values are based on engagement, curiosity, care, and competence. These four keywords should be seen as an approach that should permeate all areas and everything we do within the framework of our operations. Read more about our core values here.

We are a Great Place To Work! Since 2025, Micasa Fastigheter has been certified as a Great Place to Work® – an internationally recognized award based on what our employees themselves think about their workplace. The survey shows that at Micasa Fastigheter, we have a culture where trust, engagement, and participation are at the center.

Benefits

As a benefit, we offer the opportunity for 8 hours of voluntary work each year to engage in something we are particularly passionate about. We also have a wellness allowance of 5,000 SEK per year, lunch subsidy, holiday exchange, private professional counseling, and regularly organized health activities.

More Information

Read more about us on our website www.micasa.se.

In connection with the recruitment process, we have taken a stance on recruitment channels and marketing. Therefore, we decline contact with media sellers, recruitment sites, and similar.