Vacant job

We are now looking for Customer Service Representatives

Our customer center is undergoing change and is in a development phase where working methods and responsibilities are gradually being consolidated and strengthened internally. The goal is to create an even more cohesive, professional, and high-quality customer service with clear processes and a unified way of working.

We are now looking for Customer Service Representatives to join our team. This role is perfect for you who thrive in a stable operation where structure, order, and quality are central – and where working methods are developed step-by-step and thoughtfully over time.

Your Assignment

As a Customer Service Representative, you play a central role in the daily delivery to our customers. You work closely with your colleagues in the customer service team and handle incoming customer cases in a structured, professional, and service-oriented manner.

The work is carried out according to established routines, processes, and quality requirements, which contributes to both high customer satisfaction and efficient internal flows. You take independent responsibility for your tasks while being an important part of the team's joint work and goals.

The role is operational and involves close collaboration with several functions within the organization. You form part of the stable foundation upon which our customer service rests, while being flexible and comfortable with working methods and processes developing over time.

Through your engagement, you actively contribute to a positive customer experience and to the team's joint success.

Responsibilities

In this role, you will primarily work with:

• Handling invoice and contract inquiries
• Handling customer cases, both via phone and email
• Complaint handling and customer contact via phone and email
• Contract management, including new contracts and termination of contracts

Who are you?

We are looking for you who have a high school education and previous experience working in customer service and/or administration. You are accustomed to working in various systems, have good computer skills, and feel confident following established routines and working methods, as well as taking the initiative to improve if you see potential. You communicate effortlessly in Swedish, both verbally and in writing, and have good knowledge of English, which enables you to meet customers and colleagues in a professional and clear manner, both via phone and email.

As a person, you are service-oriented and have a calm, secure, and respectful approach when interacting with customers. You work in a structured and meticulous manner, take responsibility for your tasks, and ensure that cases are handled correctly and on time. You thrive in an environment where quality, order, and clarity are important, and you appreciate working according to common processes and quality requirements.

You remain stable even when the pace increases periodically, enjoy collaborating with others, and contribute to a professional and positive work climate. At the same time, you are flexible and comfortable with working methods developing over time, without it affecting your delivery or engagement. We also see that you are loyal, reliable, and long-term oriented, and that you want to be part of a team that works together for a secure and high-quality customer service.

What you get with us

With us, you become part of a professional operation that is currently undergoing exciting change, where our customer center plays a clear and important role. You work in a team focused on structure, quality, and collaboration, and receive support from both colleagues and management in daily work.

We offer clear work processes and a work environment characterized by responsibility, care, and collaboration where we jointly contribute to long-term development. Here you have the opportunity to be part of a change journey towards becoming the best customer center in the security industry.

Practical Information

• Scope: Full-time
• Employment type: Permanent (6-month probationary period applies)
• Location: Stockholm
• Start date: As agreed

We warmly welcome your application! Selection and interviews are conducted continuously, which means the role may be filled earlier. Therefore, please submit your application as soon as possible - but no later than 2026-06-15 - apply for the position via our website (https://www.avarnsecurity.se/karriar/lediga-tjanster/?rmpage=job&rmjob=p5728) - not via email. Tests will be applied in the recruitment process.

Our Offer

We are the complete security actor on the market, which enables us to be leaders in the industry for our customers and provides good development opportunities for you as an employee.

You will be an important representative for the public and our customers. Therefore, it is of utmost importance to us to create an inclusive work environment where all our 8,000 employees feel that responsibility, care, and collaboration are promoted. We take work environment issues seriously and work with continuous improvements. Avarn Security values that you as an employee should have a secure life situation and sustainability in working life. Therefore, all new employees are offered a free one-year insurance solution containing among other things sickness and accident insurance, life insurance, and child and youth insurance.

To be employed within Avarn Security AB, you must be approved by the County Administrative Board for employment in an authorized security company, in accordance with the Act (1974:191) on Security Companies. Applications to the County Administrative Board are handled by Avarn Security. Depending on the position, a security check according to the Security Protection Act (2018:585) may also become relevant. To investigate and assess whether you meet the requirements of the respective legislation, a background check is conducted. This assessment covers lawfulness, suitability, reliability, loyalty, and any vulnerabilities. Information obtained may come from yourself, from open sources, or from authorities. When assessing suitability for a position, we always apply a holistic assessment.