Vacant job

Do you want to work with damage assessment and customer-oriented advisory services in a secure and forward-looking workshop chain? Werksta Gustavsberg is now looking for an engaged and service-oriented damage advisor who wants to contribute to smooth damage handling, satisfied customers, and a good team climate. With us, you become part of a workshop that values quality, efficiency, and continuous development.

As a damage advisor, you are responsible for receiving customers, assessing damage, and planning the repair process in close collaboration with the damage and workshop teams. You work in modern facilities with digital tools and a clear structure to ensure accurate diagnosis, cost assessment, and high customer satisfaction.

• Receive customers and conduct customer interviews regarding damage, insurance matters, and repair options

• Perform initial damage assessment, document damages, and create work orders together with technicians

• Collaborate with insurance companies, workshop staff, and painters to plan and prioritize the workflow

• Inform customers about schedules, costs, and warranties, and follow up on the customer's case throughout the process

• Document in the workshop system and ensure that all information is correct and up-to-date

• Contribute to a safe and orderly work environment by following routines and promoting good working practices

• Experience working in a workshop, customer reception, or damage handling, preferably within the automotive industry

• Good understanding of car damages, repair processes, and insurance routines

• Experience with or familiarity working in digital workshop systems and documentation

• Service-oriented, communicative, and solution-focused

• Ability to collaborate in a team and work structured independently

• Class B driver's license is an advantage

• Swedish language skills (spoken and written) are required

• Attentive and clear in customer dialogues, confident in handling customer relations

• Structured, meticulous, and responsible

• Positive attitude towards improvement work and involvement in the team

• Secure employment with collective agreement and competitive salary

• Modern workshop environment with good equipment and focus on working conditions

• Opportunities for internal training and development in damage handling and insurance matters

• An inclusive and equal workplace where differences are valued

• Strong team, good cohesion, and wellness benefits

The position is a permanent full-time employment with a 6-month probation period. Start date according to agreement. Submit your application today — selection is ongoing and the position may be filled before the application deadline. More information and career opportunities can be found on our career page.

For questions about the position, contact Site Manager George Estaifo at 0725-709 448 at Werksta Gustavsberg.

About Werksta

Werksta is Sweden's leading independent damage repair workshop chain. We deliver high customer service, sustainable solutions, and work towards a secure, developmental work environment where quality and collaboration are at the center.