Vacant job

Do you want a varied role where service, administration, and systems meet? Are you driven by creating structure, providing first-class service, and being an important part of a team that makes a difference?

About the role

At Kiwa, you will take on an important role in the Food & System unit, where you will interact daily with both new and existing customers. You will be a key person in creating smooth processes, handling cases efficiently, and ensuring that our customers receive first-class service in every interaction.

As a Customer Service Administrator, you will have a broad and varied role, handling everything from simple inquiries to more complex cases. You have the ability to work independently while simultaneously being a natural team player, collaborating with colleagues to create a more efficient operation.

Your responsibilities will include, but are not limited to:

• Handling incoming customer inquiries via phone and email
• Invoicing and preparing simple quotes
• Registering and updating customer information in our systems
• Administering cases such as applications, contracts, and changes to customer details
• Providing administrative support to our auditors in their work
• Planning and distributing incoming audits
• Generating statistics for authorities such as the Swedish Food Administration and the Swedish Board of Agriculture

The position is based in Solna, and we would prefer that you are in the office for the majority of the days.

Who we are looking for

We are looking for you who are passionate about service and have a natural ability to build trust in your interactions with others. You enjoy a varied daily routine and thrive in a role where you can combine customer contact with administrative tasks and develop within an exciting field at Kiwa.

We believe you have:

• A secondary education (high school diploma)
• Experience in service work
• Good system proficiency, or experience with Dynamics 365 and Excel
• Fluency in Swedish and English, both spoken and written

It is an advantage if you have post-secondary education in areas such as food science, or an interest in environment and sustainability.

At Kiwa, we put the team before the individual. We value collaboration, engagement, and a positive attitude – and we believe that the best results are achieved together. We believe that you are a positive and helpful person who gladly supports colleagues and brings your own initiatives for improvements.

About Kiwa

Kiwa is today one of the most successful companies within inspection, testing, certification, and technical consultation. This is thanks to our employees, whose engagement and knowledge contribute safety and sustainability to our customers and to society. Therefore, Kiwa invests heavily in its employees and their development. Through your daily work, interesting projects, and training, you and your skills will constantly develop as part of Kiwa! At Kiwa, "the team before the individual" is important, and together we create a positive work environment where we are all part of a larger community, the Kiwa community!

• Secure and stable employment – Kiwa has collective agreements
• Generous wellness allowance
• Reimbursement for medical care, vaccinations, and the opportunity for a thorough health analysis
• A time bank so you can take time off when you want – not just on public holidays
• The opportunity to join Kiwa's ski trip together with approx. 100 wonderful colleagues

How to apply

Apply via our website and register your CV.

Selection and interviews are conducted on an ongoing basis.

For questions regarding the role, please contact Recruitment Manager Sofia Kjellström at 010-479 35 63 or email [email protected]

We look forward to receiving your application!

In connection with this recruitment, we have carefully considered our advertising channels and therefore decline contact with recruitment and advertising sales representatives.

About Kiwa

We ARE Kiwa – Are you?

For us at Kiwa, our core values, ARE, are the starting point for everything we do. Ambitious, Reliable, and Engaged. Do you feel comfortable with our core values, strive to create trust and credibility with customers and among your colleagues, and is the safety of society and the individual important to you?

Kiwa is today one of the most successful companies within inspection, testing, certification, and technical consultation. We are a global player with local roots. We have strong customer relationships and high service levels with a focus on safety, technology, and sustainability. We have a wide range of offerings and provide services within process safety, property and lifting safety, agriculture, as well as the food and construction industries. As a group, we operate in over 40 countries and have approx. 12,000 employees worldwide. In Sweden, we have about twenty offices between Kiruna and Malmö, where a total of 900 employees work together for a safer society.

Other information

Kiwa's goal is to have a drug-free workplace. Therefore, we conduct random alcohol and drug tests throughout the year.

Background checks may occur during the recruitment process.