Vacant job

Do you enjoy making a difference in people's lives? Do you have experience in customer service, sales, or advisory customer interactions, and are you driven by working with customers over the phone? Are you someone who thrives in a role where treatment, structure, and responsibility are crucial for success? Then we recommend you apply for the position of Contact Center Agent/Appointment Scheduler at Audika. We look forward to receiving your application!

About the Role

This is a direct recruitment position, meaning the recruitment process is handled by Bravura, and you will be employed directly by Audika as a colleague in Audika's contact center.

🚀 About the Company

Audika's vision is to help more people hear better, and their employee culture is built on a shared value system that permeates the entire organization. The core values consist of building trust, being a team player, creating innovative solutions, and applying a "can-do" attitude. To succeed in our mission, it is crucial that these values are upheld and integrated into the way of working throughout the entire operation.

Audika is part of Demant and is Sweden's leading private player in hearing care, with over 35 hearing clinics in southern and central Sweden and approximately 200 employees. Since 2016, Audika has worked to help people reach their full hearing potential. Audika combines the latest technology with top experts and helps tens of thousands of people annually achieve an increased quality of life through better hearing health.

If you want to make a difference and help others start to love their ears, Audika wants to hear from you!

💼 Responsibilities

To thrive and succeed in this role, we see that you are motivated by working in an environment where teamwork, collaboration, and responsibility are in focus.

In the role of Contact Center Agent/Appointment Scheduler, your main task is to independently contact and process new and existing customers over the phone. You work with informing about and offering Audika's services in the form of appointment scheduling for Audika's customers. Furthermore, you answer customer questions, document, update contact details, and register cases.

The role involves a high daily activity focus where structure, responsibility, and the ability to build trust in customer dialogue are important parts of the work. You collaborate closely with colleagues in the Contact Center, the marketing department, and Audika's clinics.

Examples of tasks:

• Contact and process customers
• Work on appointment bookings with a sales approach
• Document and register cases in Audika's system
• You are part of the Contact Center and collaborate closely with the marketing department and Audika's hearing clinics

🔍 Education, Experience, and Personal Qualities

• Completed upper secondary education
• At least 1 year of work experience in similar tasks, for example within customer service, appointment scheduling, telemarketing, or other advisory customer contact
• Good computer and system skills
• Good knowledge of Swedish and English, both spoken and written

We are looking for someone who is confident in customer dialogue and understands the importance of professional and engaged treatment in every call. To succeed in the role, we believe you are responsible and structured, as the work requires you to independently drive your work forward and maintain a steady pace over time. You are curious and receptive in the dialogue with customers and have a good ability to understand their needs to build trust and guide them in the best way. Furthermore, you are a team player who contributes positive energy to the team and thrives in an environment where collaboration and shared goals are an important part of everyday life.

Additional Information

Start: Immediately
Location: Stockholm
Salary: According to agreement

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with continuous selection, which means we take down the ad when enough candidates have applied. If you become a candidate for the position, we will contact you for a first telephone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

Do you have questions? Feel free to reach out!

📧 [email protected]

📞 010-171 47 10

We recommend that you submit your application immediately as we conduct continuous selection.

We look forward to receiving your application!

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