Vacant job

Are you a service-oriented problem solver who thrives in a communicative role? Our client is looking for you to be a key player in shaping the future customer experience. Read more below and apply today; we are conducting rolling selections!

About the role

Our client, a major European software corporation specializing in business systems, is now hiring a Customer Success Coordinator. You will work from their office in Stockholm as part of a four-person team.

As a Customer Success Coordinator, you are the face of the company. You are responsible for creating a world-class customer experience with a focus on delivering fast, professional, and solution-oriented support to ensure high customer satisfaction. You act as the first point of contact via phone and email.

This is a consultancy assignment through Academic Work, starting in mid-May and running through September. If all parties are satisfied with the collaboration, there is a chance for extension or conversion to direct employment.

What we offer includes a thorough introduction at the start of the role to give you the best possible conditions. You will receive support from the team and your direct manager.

Responsibilities

• Handle incoming customer inquiries via phone and email.
• Be responsible for onboarding and guiding new customers.
• Proactively work on "winback" efforts during cancellations through negotiation.
• Manage customer relationships within a specific segment to strengthen loyalty.
• Perform administrative tasks.

We are looking for someone who

• Has completed upper secondary education.
• Has previous work experience in support or customer service, where the primary tools were phone and email.
• Has good computer and system skills.
• Has excellent knowledge of Swedish, both spoken and written, as this is used in daily work.

For this role, we highly value your personal qualities and are looking for someone who is service-oriented and enjoys customer interaction. You are confident in customer interactions and enjoy talking on the phone, with a clear ability to turn negative customer experiences into positive ones. At the same time, you have a strong sales drive and are motivated by achieving results, especially regarding customer retention and reactivation. You work in a structured manner and handle multiple parallel processes with ease, from urgent support cases to long-term customer care.

Our recruitment process

This recruitment process is handled by Academic Work, and our client's preference is that all questions regarding the role are directed to us.

We apply rolling selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. A CV is required when applying. Cover letters are not used as a selection method and do not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. These tests are tools to find the candidate with the highest potential for the role and to promote equality, diversity, and a fair recruitment process.