Vacant job

Have you ever been in contact with healthcare? Stayed at a hotel, eaten at a restaurant, or worked in a laboratory? Then you have likely encountered Textilia, even if you didn't notice it. We deliver laundry and textile services to customers with high demands for sustainability, service, quality, and hygiene. We are a company in constant development, and here you will have the opportunity to drive development forward – together for a cleaner tomorrow.

About the role

As an employee in the customer service team, you are part of a team of three people. Your days will consist of a high pace where a strong team spirit and clear communication within the group are crucial to achieving set goals. In your role, you will work operationally to improve and ensure processes. You will, for example, answer phones, emails, and the order portal, perform manual billing, and handle other administrative tasks close to the business operations.

The customer service department also serves as support for salespeople and account managers. As a new colleague in the customer service team, your first period will be guided by your nearest manager, and you will work alongside other colleagues to create the right conditions and be introduced to the operations.

Your responsibilities

• Work in the company's business system and CRM system with ongoing task management
• Produce various forms of monthly statistics for the rest of the organization and for customers
• Relieve sales staff in certain matters regarding contracts, invoicing, and delivery
• Provide advice on our services and solutions to the customer
• Together with colleagues in the sales team, be responsible for some of Textilia's customers
• Answer phones/emails and coordinate with other functions to help the customer in the best way possible

We would like you to

Be an outgoing, welcoming, and positive person who thrives in meetings with people. You are articulate and have an easy time communicating clearly and engagingly, both verbally and in writing. You have the ability to quickly understand each customer's unique needs and meet them with empathy and understanding.

You are good at juggling many balls in the air and have a good overview that allows you to prioritize correctly in different situations. Your patience and empathy make you a reliable person to contact, regardless of the situation. You have a strong service mindset and are solution-oriented. You take responsibility for your tasks and for ensuring the customer always has a good experience. In addition, you have an interest in IT and technology, and you want to constantly develop and learn new things.

Since the team's task is to jointly develop processes, we see that you value collaboration and are driven by team spirit. We believe you are structured in your work approach and are used to planning your own work, as well as being motivated by your own responsibility.

You have good knowledge of Office 365 as a large part of your tasks are performed in Excel. Since you communicate with customers in the role, it is important that you speak and write fluent Swedish and English.

Application

Do you want to be part of our team? Send in your application with a CV and cover letter.

Recruitment and staffing agencies are kindly asked not to contact us.

With us, you can develop both yourself and the company

At Textilia, we believe in development – both for the individual and for the business. When you grow in your role, we grow as a company. Therefore, you receive great trust, clear frameworks, and supportive leadership that helps you take the next step.

We are driven by a common purpose and values such as engagement, innovation, and business focus. At our company, work is not governed by unnecessary rules, but by judgment, responsibility, and the desire to find smarter solutions. We believe in learning from experience – even when something doesn't go right from the start. Our organization is built on trust and delegation of responsibility. With a flat structure and decentralized decision-making, every employee has the opportunity to influence – both the daily life and the future. This is how we develop Textilia, together.

Read more about what it is like to work with us at textilia.se/jobb (https://textilia.se/jobb).

About Textilia

Textilia is a Scandinavian group with over 2,600 employees providing nationwide laundry and textile services. In Sweden, we operate twelve laundries – from Boden in the north to Malmö in the south – with the Swedish headquarters in Örebro. With more than 70 years of experience, we ensure that healthcare, industry, hotels, and restaurants have access to clean and reliable textiles every day.

We are proud to be a workplace where people from over 40 nationalities work together, with an even gender distribution in both operations and management. This characterizes our culture – and strengthens us. As one of the first in the industry, we recycle discarded textiles on a large scale. This is part of our long-term mission to create a cleaner tomorrow.