Vacant job

Do you want to work in an innovative and modern organization building the next generation of payment platforms for merchants across Europe? We are making significant investments in scalable and reliable payment solutions within acquiring, transaction management, integrations, and operational operations — technology already used by a rapidly growing customer base in several markets.

Our client offers a dynamic work environment where the focus is on quality, customer satisfaction, and continuous development. We are now looking for dedicated customer service representatives with experience in service and an interest in technology who want to become part of their successful customer service team.

The position is a technical support role within the payments industry, where you work closely with corporate customers and support them in their daily use of our client's services and systems. As a customer service representative, you are the company's first point of contact and play a central role in creating a professional and positive customer experience.

The role combines customer service with technical support; helping customers understand, use, and troubleshoot solutions related to payments and cash registers.

Your responsibilities include, but are not limited to:

• Responding to customer inquiries via phone and email
• Managing and administering cases in Salesforce
• Providing technical support to customers regarding the use of POS systems and payment solutions
• Identifying customer needs and working with a sales-oriented approach in dialogue
• Representing the company with a high sense of service and professionalism

The role also has a sales component, where you have the opportunity to influence your salary through commission linked to upselling and customer development.

• Previous experience in payment solutions and POS systems
• Previous experience in customer service, technical support, helpdesk, or a similar role
• Strong system and computer skills
• Experience working with the Office suite, especially Excel
• A completed high school diploma
• Fluent proficiency in Swedish and English, both spoken and written
• A strong technical interest and the ability to troubleshoot and explain technical solutions in a pedagogical manner

Meritorious:

• Experience with systems such as Salesforce
• Experience working with payments and/or technical solutions related to these

We are looking for someone who is responsible, structured, and solution-oriented. Here, we particularly value your ability to take initiative and your creative approach to problem-solving.

• Thrives in a fast-paced role and possesses strong communication skills
• Has a clear service mindset and enjoys working closely with customers using the phone as a tool
• Thrives in a workplace where change and development are in focus
• Thrives working 100% on-site in Rotebro together with your team.

Customer Service is located in Rotebro and offers a modern and pleasant work environment in bright, newly renovated premises near the commuter train station. Commuting options from both Stockholm and Uppsala are excellent. For those who drive, free parking is offered as well as the opportunity to charge electric vehicles free of charge.

Here you work together with approximately 80 colleagues, of whom about 25 belong to the customer service team. The environment is characterized by a social and welcoming atmosphere with a strong focus on collaboration and well-being. In addition to a well-equipped gym, various joint activities are offered that contribute to a strong team spirit.

The company is known for its stability and long-term vision while being characterized by dynamic development and constant change. This unique combination makes it an attractive employer for you who are looking for opportunities to grow and develop in a secure and professional environment.

• Scope: Full-time 40h/week.
• Employment type: Favorable consultant agreement via OIO
• Working hours: Office hours 8-17, weekdays without holidays. 100% on-site in Rotebro.
• Benefits: Consultant agreement with fixed monthly salary, wellness allowance, advance vacation, pension.
• Start date: Immediately
• Contact person: Linn Strand ([email protected])

Selection is ongoing, and the position may be filled before the final application date.

Our passion is to help you find the right role and workplace. At the same time, we are aware that you are picky and choose carefully before taking the next step in your career, and we would do the same. Therefore, we work dedicatedly in the recruitment process to get to know you and your ambitions. We believe that people in the right place have a greater chance of reaching their full potential. Through fair, hassle-free employment conditions and present leadership, we then actively work on your engagement and development. In this way, we strive to become a natural career partner for you.