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Customer Support Specialist for the Agricultural Sector – Be the Central Hub

Hero AB

Södermanlands län, Eskilstuna

Previous experience is desired

142 days left
to apply for the job

We are currently recruiting for an established and forward-looking company in the agricultural sector that wants to strengthen its team with another dedicated employee. Here you get the chance to work closely with the industry, with people who live for their animals, their land, and their work.

This is a role for you who thrives on being the central hub, who likes helping others, and who keeps their heart in the barn even when sitting at the computer.

About the Role

In this position, you will become a key contact point for farmers and colleagues across the country. You will work with supporting, guiding, and resolving issues related to digital tools and systems used in daily farm operations.

Working days are varied; sometimes it involves quickly helping someone along, and other times it involves diving into more complex issues where you can use both your experience and problem-solving skills.

You will have daily contact with users via phone and email, becoming a reassuring voice for many who need support in their operations. In addition, you may contribute to development projects and internal improvement initiatives.

Who We Are Looking For

We are looking for you who have a genuine connection to agriculture and who understand the daily life on a farm.

You might, for example, have education as a farm manager or an agronomist specializing in livestock – or have acquired equivalent knowledge through practical work. Experience in dairy or meat production is highly valuable.

We also believe that you:

  • Are accustomed to meeting people and building trust
  • Have good computer skills and feel comfortable in various digital systems
  • Communicate clearly and simply, both verbally and in writing in Swedish
  • Are solution-oriented and enjoy figuring out answers when things are not obvious

Personal Attributes

To thrive in this role, you need to be calm, pedagogical, and patient, knowing that not everyone has the same prerequisites when it comes to technology.

You work independently but appreciate the camaraderie in a team where people help each other. You contribute energy, lack of pretension, and a desire to do a good job. Both for colleagues and for the farmers you interact with.

If you also have a curious mind and enjoy learning new things, you will find this highly beneficial.

About the Position

  • Full-time, permanent (with an initial probationary period)
  • Location in the Mälardalen region, with some possibility for remote work
  • Start date according to agreement

Why This Job?

Here you get to combine your knowledge of agriculture with a social and varied job. You become part of a business that contributes to a strong, sustainable Swedish agriculture – where animal welfare, profitability, and optimism for the future are in focus.

Does this sound like something for you – or someone you know who prefers talking about feed states over coffee weather? Submit your application today. Selection is ongoing.

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