Vacant job

About Eccera

We are specialists in staffing and consulting services within IT and technology – from promising talents and consultants with broad competence to experienced specialists with deep expertise. For you as a candidate, we are a secure partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions – always with the human element at the center. For our customers, this means we are a reliable supplier that can quickly match the right competence with the right need. In addition to our own strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in delivery. Collaboration and quality characterize everything we do, and our core values are summarized in our pledge: Empowering the Nordics through people. Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö, and Linköping. We are members of Almega Kompetensföretagen and follow their collective agreement with Unionen.

Eccera is now looking for a support technician with at least two years of experience in 2nd line IT support for an assignment with a client in Stockholm who needs to strengthen their 2nd line support.

As a consultant at Eccera, you will receive a secure employment and gain valuable work experience on assignments with our clients. Your consulting manager will support your development, where you continuously gain new experiences and knowledge. It is an excellent opportunity to advance your career.

The assignment is full-time and will continue indefinitely.

Your responsibilities

As a technician within 2nd line support, you will work with receiving and resolving incidents and problems escalated from 1st line. You will work closely with the business, and you will resolve cases via phone, remote, and onsite. Resolving more complex problems using thorough troubleshooting is a major part of the job. You will work with daily installation and service maintenance, security solutions, as well as support work on equipment and in systems and applications such as Microsoft 365, Azure, and Intune.

Your profile and qualifications

To succeed in the role, we see that you have worked for at least two years with similar tasks and within IT for five years. As a person, you have a structured way of thinking with attention to detail. You are technically knowledgeable, a true team player, and speak and write Swedish and English fluently.

Requirements

• Experience with deeper troubleshooting
• Good knowledge of Microsoft 365 and Azure
• Experience with Windows Server 2016 and above – setup and maintenance
• Good understanding of networking

Meritorious

• Experience with various backup solutions
• Experience with virtualization
• Valid driver's license (B)

We place great emphasis on your personal qualities.

What we offer

At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We value that our employees continue to develop continuously. Therefore, we offer you the opportunity to create an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your competence to the right assignment as you advance. We regularly conduct exciting and fun activities where you as a consultant get the opportunity to meet and socialize with your colleagues in pleasant and relaxed settings.