Vacant job

Do you have a few years of experience in IT support and want to move from just solving problems to actually improving how things are done? Here you are offered a role with great freedom, high trust, and the opportunity to influence a cutting-edge IT environment.

About the role

Our client is an international challenger in property management and housing services, currently on a strong growth journey. They combine traditional business value with a self-developed tech platform to simplify daily life for millions of residents worldwide. By challenging a traditional industry with modern technology and digital solutions, they have quickly become a global leader.

You will join a flat team where leadership is based on trust rather than micromanagement. You report to a Head of IT who believes in freedom with responsibility and wants you to take initiative to streamline processes. The team consists of dedicated employees who value open communication and a culture free of hierarchy. As a senior member of the group, you are expected to see the big picture and contribute to ensuring that support delivery maintains the highest quality in a rapidly growing workplace.

What we offer

• An environment where IT is a visible and highly appreciated team.
• Great opportunities to influence working methods and technical choices.
• A company that invests and has recently moved to new, fresh offices.

Responsibilities

The role consists of approximately 60–70% operational support, but with a greater focus on more complex cases and proactive improvement work.

• Handle escalations and heavier technical issues.
• Analyze recurring problems and suggest long-term solutions/efficiencies.
• Be responsible for specific specialist areas within the IT environment.
• Contribute to the development and optimization of the client's IT environment.
• Work closely with the Team Lead to ensure the ticket flow in Freshservice runs optimally.
• Mentor and support more junior colleagues in the team.

We are looking for someone who

• Has at least 2 years of experience in IT support, preferably from various types of companies and environments.
• Has a solid technical breadth within the Microsoft ecosystem.
• Has an eye for processes – you naturally see how things can be done better and smarter.
• Is self-driven and confident in prioritizing your own work without being "nagged".
• Fluently speaks and writes Swedish and English.

It is an advantage if you have

• Experience with macOS

To succeed in the role, you have the following personal qualities:

• Structured: You close cases, document your work, and ensure nothing falls through the cracks.
• Service-minded: You spread positive energy and love helping people.
• A team player: We are a tight-knit group.
• Proactive: You have the right attitude, are punctual, and take initiative to solve problems before they grow.

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply continuous selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. A CV is requested upon application. We do not use cover letters as a selection method, so one does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to help find the candidate with the highest potential for the role, as well as to promote equality, diversity, and a fair recruitment process.