Vacant job

We are looking for a Junior Service Integrator/IT Coordinator for a company in Jönköping. Start date is June 1st, with a 1-year fixed-term contract initially, with the possibility of extension thereafter. This role is 100% onsite in Jönköping.

About the assignment

You will be part of the Service Integration Office, coordinating, following up, and improving IT Service Management delivered by multiple internal and external providers. You will work closely with service owners and suppliers to ensure services are delivered according to agreed processes, quality levels, and governance models. The role provides broad exposure to IT operations, incident, request, problem and change processes, service reporting, and cross-functional collaboration.

Tasks

• Support day-to-day activities around IT Change Management, reporting, and other activities within IT Service Management.
• Assist in coordination and follow-up with external suppliers and internal stakeholders.
• Help maintain service documentation, operational procedures, and governance material.
• Contribute to service reporting, KPI follow-up, and continuous improvement initiatives.
• Participate in operational meetings, reviews, and service follow-ups.

Required Skills and Experience

• An education within IT or equivalent practical experience.
• An interest in IT service management, operations, or service integration.
• Good understanding of ITIL concepts (incident, change, problem, service management).
• Good communication skills in English, both written and spoken.
• A structured and reliable way of working, with attention to detail.
• Willingness to learn and develop within a professional IT environment.
• Experience with tools such as ServiceNow, working with suppliers, or IT operations is considered a merit, but not required.

This role requires fluency in English and Swedish.

This is a full-time consultant position in Jönköping through Incluso. Start date is June 1st, with a 1-year fixed-term contract initially, with the possibility of extension thereafter. This role is 100% onsite in Jönköping.

Please submit your CV as soon as possible since we will review the applications on an ongoing basis.

For more information about this role, please contact Marianne Nilsson, recruiter at Incluso.