Vacant job

As an employee at the Swedish National Courts Administration (Domstolsverket), you contribute to a socially important mission to develop and support all of Sweden's Courts, which consist of some 80 courts, authorities, and boards with approximately 7,600 employees. Around 400 employees work at Domstolsverket, with the headquarters centrally located in Jönköping and local offices in Stockholm, Gothenburg, Malmö, and Umeå.

With us, you are offered a secure employment in a stable organization, where trust-based leadership and active employee participation are a natural part of everyday life. We strive to be a gender-equal workplace where people thrive and feel seen. Here you will find meaningful and developmental tasks in a modern and pleasant environment, and the opportunity to make a difference every day.

2 positions available

Do you have experience managing products, systems, and digital services in a complex IT environment? Do you want to help develop solutions that contribute to an efficient and modern court system? Then you may be the one we are looking for.

What does the job entail?

As a Product Owner/Manager in the IT Department, you will become part of a team with several experienced product managers. Together, you are responsible for the management, support, and further development of central digital services and platforms used throughout the organization. The role is about ensuring that our services are stable, secure, and purposeful – both today and in the future.

The team delivers and manages services within digital workplace, meeting and collaboration platforms, support solutions, AI support, and other important IT areas. An important part of the job is to act as a bridge between business, technology, and suppliers – both in daily management and during changes, troubleshooting, improvements, and lifecycle management.

Examples of tasks

• Handle and analyze support cases within the team's service areas.
• Be the contact person for suppliers in case of incidents, problems, orders, and changes.
• Ensure that services are available, secure, and up-to-date.
• Participate in troubleshooting, root cause analysis, and problem solving.
• Contribute to improvements, automation, and efficiency of the services.
• Manage documentation, routines, and knowledge articles.
• Support the business in the use, changes, and introduction of new features.
• Participate in planning of lifecycle, upgrades, decommissioning, or transition to new solutions.
• Ensure that services comply with internal requirements for security, compliance, and information handling.

Who are we looking for?

We are looking for 1-2 colleagues who have a couple of years of documented work experience working with system and product management in larger IT environments. You thrive in a role where you act as a link between business, IT, and external suppliers, and you have a clear service perspective in everything you do. You can meet both technicians and business representatives in a trust-building way and are good at collaborating. You are analytical and methodical, with the ability to troubleshoot and understand problems in complex environments where several systems, suppliers, and dependencies interact. You work systematically and take responsibility for driving cases from identified need to implemented and documented solution.

Since we are facing several exciting changes, we are looking for someone who is curious, eager to learn, and motivated by development and taking on new challenges.

Competence requirements:

• Upper secondary education or equivalent
• Good ability to read and understand technical documentation in English
• Experience working with support platforms
• Experience working with technical IT support
• Experience with case management and understanding of ITSM processes
• Used to collaborating with internal parties and suppliers
• Fluent in Swedish, both spoken and written

Merits:

• Experience working with public AI services
• Experience working with communication platforms
• Ability to understand scripts, automations, and integrations
• Experience with agile working methods

We offer you

At Domstolsverket, you get to work with IT in a context where your competence is taken seriously and where there are conditions for development, both in your current role and further over time. The IT Department is a central part of our digital development and here you work with solutions that are long-term, socially important, and technically demanding. You get the opportunity to deepen your expertise in your specialist area, broaden your competence, or take the next step in your professional role, in line with the organization's needs and your own ambitions.

Who are we?

Domstolsverket's IT Department consists of nearly 120 employees and is a key player in the digitalization of all parts within Sweden's Courts. We develop, manage, and support IT solutions for approximately 7,600 users, a mission that places high demands on quality, security, and stability. For us, digitalization is not just about technology, but about creating sustainable solutions that work over time and contribute to legal certainty, democracy, and trust in society. Visit us at IT-jobs at Domstolsverket - Domstolsverket and read more about what it is like to work with us.

Other

Location: Jönköping. Probation period may be applied. Remote work can be agreed upon for up to two days per week and is determined by the direct manager.

To be eligible for employment, you must meet high demands regarding judgment, security awareness, and suitability. This means that you stand up for democratic values and the public sector values that govern the operations of Sweden's Courts. We require that you follow applicable laws. Some of our positions require a security clearance before an employment decision is made. This means that security clearance according to the Security Protection Act (2018:585) will be carried out where applicable. If it is relevant for the position you have applied for, you will receive more information about this at a later stage. Register checks may be conducted prior to employment.

We apply individual and differentiated salary setting. If you want to know more about how we work with salaries and see current salary intervals for different positions, you can read more on our external website: Work with us – benefits and conditions – salary.

Salary form: Monthly salary.
Employment type: Permanent position.
Duration: Permanent, start date: According to agreement.