Vacant job

Do you want to be part of a dedicated team focused on service and quality? Rusta is looking for a German-speaking Backoffice employee who takes responsibility for solving problems and ensuring outstanding customer experiences. Rusta is in a strong growth phase, and as part of their core operations, you will help strengthen the team and drive development forward!

About the Role

In the role of Customer Service Employee at Rusta, service and customer focus are second nature. You thrive on solving problems and handling customers of all kinds in an environment characterized by a service mindset, quality focus, and results-driven performance. In your daily work, you will handle a large volume of repetitive cases, but a goal is to reduce these by creating better solutions and more self-service options for customers, allowing the team to develop and focus on more complex issues.

The role reports to their Customer Service Manager, and the position is located at Rusta's headquarters in Upplands Väsby. Working hours are Monday to Friday, 08:00-17:00. Your immediate team consists of approximately five colleagues working towards Sweden, Norway, Finland, and Germany.

Responsibilities

Your main areas of responsibility include:

• Communication with customers and showrooms by handling cases regarding complaints and Club Rusta
• Ensuring the delivery of online and home delivery products
• Managing customer dialogues on social media
• Handling DHL cases, including transport damage, spare parts, and insurance matters
• Ensuring insights are gathered and driving these internally
• Administration of gift cards, payouts, and mileage allowances
• Contact with ARN/Consumer Council when necessary

We are looking for you who

• Have the ability to express yourself clearly in speech and writing in Swedish, German, and English
• Have a completed upper secondary education or equivalent
• Have very good computer and system skills as well as good knowledge of the Microsoft Office suite
• Have previous experience in customer service, administration, sales, and/or other service professions

It is an advantage if you have

• Knowledge of other Nordic languages
• Internal knowledge of Rusta or experience from working in Rusta's showrooms

To succeed in the role, you have the following personal qualities:

You are sensitive to customer needs and have a natural ability to adapt to new systems. To thrive as a Customer Service Employee at Rusta, you appreciate administrative tasks while being outgoing and having a strong service orientation. You have the ability not only to solve cases in the moment but also to recognize patterns. This allows you to contribute to long-term improvements and simplify things for their customers. You thrive in a dynamic and fast-paced work environment and find it easy to build new contacts both internally and externally. At Rusta, you have the opportunity to continuously learn new things and develop in a stimulating work environment.

OBS: A reference check and background check will be conducted for the final candidate.

Our Recruitment Process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply rolling selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so one is not required. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to help find the candidate with the highest potential for the role and to promote equality, diversity, and a fair recruitment process.