Vacant job

Do you want to be part of a dedicated team focused on service and quality? Rusta is looking for a Norwegian-speaking back-office employee who takes responsibility for solving problems and ensuring outstanding customer experiences. Rusta is in a strong growth phase, and as part of their core operations, you will help strengthen the team and drive development forward!

About the role

In the role of Customer Service Employee at Rusta, service and customer focus are second nature. You thrive on solving problems and handling customers of all kinds in an environment characterized by a service-oriented mindset, quality focus, and results-driven work. In daily operations, a large volume of repetitive cases is handled, but a goal is to reduce these by creating better solutions and more self-service options for customers, allowing the team to develop and focus on more complex cases.

The role reports to their Customer Service Manager, and the position is located at Rusta's headquarters in Upplands Väsby. Working hours are Monday–Friday, 08:00–17:00. Your immediate team consists of approximately five colleagues working towards Sweden, Norway, Finland, and Germany.

Responsibilities

Your main areas of responsibility include:

• Communication with customers and stores by handling cases regarding complaints and Club Rusta.
• Ensuring the delivery of online and home delivery products.
• Managing customer dialogues on social media.
• Handling DHL cases, including transport damage, spare parts, and insurance matters.
• Ensuring insights are gathered and driving these internally.
• Administration of gift cards, payouts, and mileage allowances.
• Contact with ARN (The Swedish Consumer Disputes Board) when necessary.

We are looking for someone who

• Has the ability to express yourself clearly in speech and writing in Norwegian, Swedish, and English.
• Has a completed upper secondary education or equivalent.
• Has very good computer and system skills, as well as good knowledge of the Microsoft Office package.
• Has previous experience in customer service, administration, sales, and/or other service professions.

It is meritorious if you have

• Knowledge of other Nordic languages.
• Internal knowledge of Rusta or experience from working in Rusta stores.

To succeed in the role, you have the following personal qualities:

You are sensitive to customer needs and have a natural ability to get into new systems. To thrive as a Customer Service Employee at Rusta, you appreciate administrative tasks while being outgoing and having a strong service orientation. You have the ability not only to solve cases on the spot but also to recognize patterns. This allows you to contribute to long-term improvements and simplify things for their customers. You thrive in a dynamic and fast-paced environment and find it easy to build new contacts both internally and externally. At Rusta, you have the opportunity to continuously learn new things and develop in an stimulating work environment.

OBS: Reference checks and background checks will be conducted for the final candidates.

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply rolling selection and will remove the ad when a sufficient number of candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so one does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the role and to promote equality, diversity, and a fair recruitment process.