Vacant job

We are looking for a driven IT support technician at 50% who wants to become an important part of the office in Umeå and contribute to making Svedea's employees' technical daily lives simple and well-functioning. Does this sound interesting? Apply today! We are conducting continuous selection.

About the role

Svedea is a modern Swedish insurance company, founded in 2010 with its headquarters in Stockholm. With a clear specialist focus, they offer tailored insurance solutions. Today, Svedea has over 300 dedicated employees who together help hundreds of thousands of customers across Sweden feel secure with solutions that truly fit their needs. The office in Umeå is a central part of the operations, with approximately 80 employees primarily in customer service and sales. Daily life here is characterized by a fast pace, strong team spirit, and great engagement.

As an IT support employee at Svedea, you are the first point of contact for employees regarding IT-related issues, working primarily with 1st line support. You take clear ownership of your cases from start to finish, ensuring correct prioritization, documentation, and follow-up, as well as escalation when necessary. Through your availability, quick feedback, and solution-focused approach, you contribute to a high service level and a smooth IT daily routine for the business. This is a part-time role of 4 hours per day. We prefer that working hours are scheduled in the mornings, between 8:00 AM and 12:00 PM.

The work is based at Svedea's office in central Umeå – with proximity to everything you could wish for! Here you are close to restaurants, shopping, and convenient fitness facilities, making it easy to combine work with an active daily life.

To thrive in this role, you are a driven and responsible person who takes ownership of both your cases and the user experience. You are proactive, work independently, and take initiative. With a solution-oriented, meticulous, and structured work approach, you ensure high quality in your work. You communicate clearly and have a strong service mindset. At the same time, you thrive in a fast-paced environment and have the ability to handle multiple parallel cases without losing focus.

This is a consultancy assignment where you will be employed by Academic Work and have the opportunity to work at Svedea.

What we offer:

• An developing part-time job in a work environment with a fast pace, good cohesion, and high engagement
• A chance to grow in an expanding and forward-looking company, where good performance opens doors to new opportunities and career steps
• Support from a dedicated consultant manager who follows you along the way, focusing on your well-being, development, and success in the assignment

Responsibilities

• Provide user-centric IT support on-site by being physically present at the office
• Handle the entire case flow: receive, register, troubleshoot, resolve, and follow up on IT cases
• Support clients, peripheral equipment, standard applications, as well as Microsoft 365 and permission issues
• Responsible for on-/offboarding and ensure proactive, clear communication with users
• Document support cases, solutions, and routines in the case management system

We are looking for you who

• Have basic IT knowledge within client environments and IT security
• Understand support processes and case management
• Have a strong desire to develop technically and take increased responsibility
• Communicate fluently in Swedish and English, both verbally and in writing

We place great emphasis on personal qualities for this position.

To succeed in the role, you have the following personal qualities:

• Goal-oriented
• Social
• Organized
• Responsible

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply continuous selection and will remove the advertisement when enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so one is not required. As a candidate, you bear the main responsibility for ensuring your application is complete when submitted. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the role and to promote equality, diversity, and a fair recruitment process.

For our part-time positions, you as an applicant must have another main occupation of at least 50%. Examples of this include studies, other employment, self-employment, parental leave, or similar.