Vacant job

About the Role

This position is a direct recruitment, meaning the recruitment process is handled by Bravura and you will be employed directly by Skyresponse.

About the Company

Founded in 2012, Skyresponse is a Swedish technology company offering world-leading solutions for modern alarm and incident management, primarily within personal care (including elderly care) and personal security, as well as smart buildings and other IoT areas. Skyresponse handles over 16 million alarms and incidents per month for more than 700 end customers across Europe, including municipalities and businesses.

Through its globally available cloud-based platform and open APIs, Skyresponse ensures it remains at the forefront of service development for alarm centers and service providers. This openness allows partners to quickly integrate new devices and platforms, and exchange information, alarms, and data.

Skyresponse has offices in Luleå, Stockholm, the United Kingdom, and Ukraine.

Responsibilities

As an Application Specialist at Skyresponse, you will become a key member of our Customer Success team. You will help our customers maximize the value of the platform through configurations, integrations, and tailored solutions. The role also involves contributing to the further development of our services based on customer needs, giving you the opportunity to influence both product development and customer experience.

In this role, you will also:

• Be responsible for the configuration and implementation of applications in customer environments
• Troubleshoot and solve complex issues
• Collaborate with the development team to improve functionality and user experience
• Participate in customer dialogues and provide technical consulting

Education, Experience, and Personal Attributes

• Relevant post-secondary education in IT, systems science, or similar
• Experience with application operations, configuration, and integrations with external systems
• Good understanding of APIs and cloud-based solutions
• Basic understanding of programming, preferably Python and C#
• Experience working with SQL databases
• Good knowledge of Swedish and English, both spoken and written

We are looking for a solution-oriented and communicative person. You have the ability to understand customer needs and translate them into technical solutions in a pedagogical way. Your analytical side allows you to quickly identify problems and find effective solutions while maintaining a calm and professional demeanor.

We are also looking for someone who is self-driven and team-oriented. The role requires you to take ownership of configurations and implementations, but also to collaborate closely with creative colleagues within the Customer Success team, which currently includes Project Managers, Integration Specialists, Customer Success Managers, the ECO partner program, and Support. You thrive in a dynamic environment where you can combine technical expertise with customer contact and are curious to learn new systems and technologies.

Additional Information

Start Date: According to agreement
Location: Storgatan 35, 972 32 Luleå
Salary: According to agreement

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also conduct rolling selection, meaning the advertisement will be removed once enough candidates have applied. If you are selected for the role, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

Do you have questions? Feel free to reach out!

📧 [email protected]
📞 010-171 47 10

We recommend submitting your application immediately as we conduct rolling selection.

We look forward to your application!

#Brillante