Case Officer for the Swedish Customs Revenue Department

Do you want to work in an authority with an important societal mission that contributes to creating a safe and secure society? Then a job in the Swedish Customs Revenue Department is for you.

The operational activities of the Swedish Customs are divided into four departments: control, revenue, intelligence, and customs crime.

The Revenue Department has a broad mandate within three operational areas: permits, post-control, and revenue monitoring.

The operational work of the Revenue Department is carried out within four units with flexible groups that work with the entire mission of the Swedish Customs but are specialized according to the needs of the operations.

We are now looking for a case officer for the revenue department's area of permits, in the eastern region, based in Stockholm.

About the position

The work as a case officer involves reviewing and investigating permit applications in various areas and communicating the decision to the applicant. In addition to granting permits, the work involves monitoring already issued permits and inquiries from other countries. This often entails ongoing dialogue with the company, and in some cases, company visits. You then assess the documentation based on applicable legislation and present the case to your supervisor before a decision is made. As a case officer, you work independently but also in a team.

The case management involves constantly new questions and situations, which means that you as a case officer need to be both flexible and solution-oriented. For example, it is also part of the case officer's job to monitor and develop internal routines and improve work methods. Case management is performed in several systems.

We are looking for someone who has:

• Completed high school education with passing grades in Mathematics B/2, English B/6, and Swedish B/2 or equivalent, as well as relevant work experience of at least 3 years in public or customs-related operations
• and/or
• Completed relevant Qualified Vocational Education (KY) or at least 60 credits/90 higher education credits in social sciences, freight/logistics, law, or economics, as well as relevant experience in case management or case administration from another public sector, or similar tasks in the private sector

You should also have:

• Good ability to formulate and draft investigative decisions or other documents
• Good ability to express yourself in Swedish, both orally and in writing
• Good experience working with legislation
• Basic knowledge of MS Office and Excel

It is meritorious if you have:

• At least one year of current experience from another government authority or public administration
• Academic qualifications in areas such as economics, law, social sciences, or political science
• At least one year of current experience in permit granting and/or monitoring compliance with permit conditions
• Experience working in operations that deal with customs handling
• Experience in customer service and close teamwork

Personal qualities

We are looking for someone who enjoys working in a team, is considerate, meticulous, and cooperative. You can independently work within a given framework and take your own initiatives. You find it easy to work with others and are happy to share your knowledge and provide support to colleagues. The work requires you to manage large workloads periodically, prioritize the essential, solve problems, and make decisions of good quality. Furthermore, you are flexible and can easily adapt to changes.

You place great importance on having good subject competence and want to stay updated in your area of expertise. You are driven and proactive. You take responsibility and trust in your own abilities.

As an employee of the Swedish Customs, you follow our values characterized by a holistic view, accountability, and innovation.

We place great emphasis on personal suitability!

We offer you

By working at the Swedish Customs, you have an important job where you contribute to a safe and secure society. We highly value well-being and learning from each other, and we strive for you as an employee with us to have a good balance between work and leisure. With us, you will receive secure employment conditions, and our benefits include health care allowances, subsidized medications, and good vacation and pension terms.

Employment and training

During your first six months as an employee, you will undergo basic training for the Revenue Department lasting about 10 weeks. The training will primarily be conducted at your place of employment as distance learning. There may be in-person meetings that can take place at another location, which may involve some travel and overnight stays.

Other

Reference number: TV-2026-06189.

Location: Stockholm.

Permanent employment starting with a 6-month probationary period and individual salary setting applies.

To have your application approved, you must attach certificates that verify your studies.

Start date: September 28, 2026.

We have high demands on our employees' security and confidentiality awareness. Before employment, you will be drug tested, and we will conduct a background check. The Swedish Customs is a total defense authority, and upon employment, you may be assigned to a military position in the Swedish Customs.

The Swedish Customs values the qualities that a balanced gender distribution and ethnic diversity bring.

For more information and application

Inquiries about the position can be made by group manager Marie Henricsson, 08-405 00 74 or Linda Morling, 08-456 53 37. For questions about the recruitment process, you can call the Swedish Customs HR support, 060-67 25 85. Union representatives are for OFR-P/TULL-KUST, Mari Höglund, 08-456 58 30 and for SACO-S, Lena Edehag, 08-456 58 68.

Your application, accompanied by a personal letter and CV/resume, must be received by the Swedish Customs no later than April 3. You apply via the electronic application form below.

We kindly ask for no contact with staffing and recruitment companies or advertisers of job postings.