Vacant job

Asta Agency is seeking a consultant on behalf of our client, starting immediately for a short-term assignment with good opportunities for extension. Our client has a flat organization characterized by close collaboration. The culture is helpful and unpretentious – high demands are combined with responsiveness and a strong desire to succeed together. Here, questions, knowledge sharing, and a working method that values accuracy and a holistic view are encouraged. More information about the company will be shared during the next interview.

We at Asta Agency are collaborating with the company in this recruitment process. It is a consulting assignment for three months with a good possibility of extension. You will be employed by Asta Agency but will work on-site at the company in southern Stockholm.

As a customer service representative, you will be a key person in ensuring that the company's payment services run smoothly for both customers and end-users. You will handle cases according to SLA primarily via email, where you guide during implementation and usage, and ensure that solutions and permissions are set correctly. The working method provides freedom under responsibility; you have the mandate to solve problems while always having a helpful team to lean on.

Main responsibilities: • Receive and resolve support cases according to SLA via email. • Advise customers and end-users during implementation, changes, and termination of services. • Ensure quality of tasks and decisions in cases; close cases correctly. • Follow up on recurring questions and contribute to the improvement of working methods and guides. • Document clearly in case forms and ensure traceability. • Collaborate closely with colleagues to distribute capacity and knowledge within the team.

You are responsible and structured even when processes are not detailed. You dare to ask questions, confirm understanding, and prioritize quality over speed. At the same time, you are communicative and unpretentious, enjoy collaborating with colleagues, and ask for help when needed. You have a meticulous working style, keep track of details, and at the same time see the big picture in payment flows and the customer's business. Flexibility and a genuine service focus characterize your way of working.

Additionally, you have:

• Experience in administration.

• Several years of relevant experience in finance, banking, customer advising, and/or service.

• Fluent Swedish in speech and writing.

• Good English in speech and writing.

• Familiarity with Microsoft Office.

• Start: Immediately.

• Location: Southern Stockholm.

• Scope: Full-time, consulting assignment until the end of November with the possibility of extension.

• Salary: According to agreement.

• Other: A security clearance is included as part of the recruitment process.

We apply ongoing selection in this process, which means that the position may be filled before the application deadline. We therefore recommend that you apply as soon as possible!

If you have any questions or concerns regarding Asta Agency's recruitment process, please do not hesitate to contact [email protected].

Asta Agency is a recruitment and staffing company that helps businesses find the right professionals throughout Sweden, focusing on Stockholm, Gothenburg, and Malmö. We recruit and hire specialists and generalists in sales, marketing, HR, customer service, finance, administration, IT, and tech. With a focus on quality, long-term relationships, and smart solutions, we support both companies and candidates in their next steps.

Read more about how we work with recruitment, staffing, and hire recruitment at astaagency.se.