Vacant job

We are currently in an expansive growth phase and here you have the opportunity to develop long-term in a company that invests in its employees. We are now looking for a person with a strong interest in print and IT who enjoys providing great service to join our customer service team. Welcome with your application as the start is immediate!

About us

We offer telephony, print, IT, and AV solutions, services, and accessories to companies in the Nordic region. We help our customers find the right product or service based on their unique needs, ensuring that technology works efficiently and seamlessly; we simply create a simpler workday for our customers. Here you have a fantastic opportunity for personal development and the chance to work with other successful support technicians in a market-leading company where we also prioritize having fun at work. Our goal is to become 45 employees by 2027 and generate approximately 180 million by delivering customer-specific and flexible solutions in telephony, print, IT, and AV solutions to franchisees, industry organizations, and investment companies that value simplicity, optimized technology use, and first-class customer service.

Our core values and what we identify with at Team8 are:

• Motivated
• Adaptable
• Team players
• Engaged
• Proud

You are offered

• A work environment characterized by teamwork, at an employer where we develop together and take care of each other.
• A day where time flies, filled with joy and full speed ahead!
• A pleasant workplace in a bright and brand-new office with good communications in Sickla.
• To be part of an important team of competent employees in our effort to build first-class customer service for some of Sweden's leading franchise chains.

Job responsibilities

In the role of Customer Service Agent, you will work weekdays from 8 AM to 5 PM, and the team's main task is to handle deliveries and cases according to customer SLAs. You will for example:

• Handle customer service cases via email, case management (Zendesk), and phone
• Provide basic support in print and IT, such as troubleshooting printers, client computers, and Microsoft 365 user accounts.
• Assist users with simple installations and configurations for printer drivers, account settings, and software.
• If necessary, escalate more complex cases to 2nd line or specialist teams.
• Follow up and ensure that cases are resolved on time and with high customer satisfaction.
• Assist customers with order placement for technical and print cases.
• Contribute to documentation and improvement of procedures in the support team.
• Help with other technical customer support.

We are looking for someone who

• Is confident in their experience and used to working independently
• Is structured and quality-conscious
• Has a strong interest in technology and enjoys solving problems
• Communicates clearly and builds trust
• Is a true Team player who supports colleagues and contributes to our culture

Requirements

• At least 3 years of experience in a customer service or support role
• Documented experience in Microsoft license management and/or print aftermarket & support
• Familiar with case management in systems like Zendesk
• Good technical understanding of Microsoft 365, printers, and client computers
• Fluent in Swedish and English, both spoken and written

Meritorious

• Experience from a service desk
• In-depth knowledge of licensing models (Microsoft 365, CSP, admin center)
• Experience with advanced troubleshooting of print environments
• Experience with order flows or working with franchise chains

We would like to receive your application with a CV and cover letter as soon as possible. Interviews are conducted continuously, and the position will be filled as soon as the right candidate is found.