Vacant job

At DHL, we work to make our customers' everyday lives function smoothly. As one of the leading companies in the world in logistics, we ensure that our customers receive delivery of goods and materials. Without transportation, society comes to a standstill; we have an important mission - Connecting people, improving lives. As an employee with us, you are a key player.

DHL Freight's Customer Service in Växjö is responsible for all customer service regarding our domestic products. We are about 140 employees working on Smedjegatan. We handle inquiries related to both before, during, and after transport via phone, email, and chat from customers and recipients located throughout Sweden. For us, availability and customer interaction are crucial to delivering a positive customer experience. Therefore, customer focus and your engagement as an employee are extremely important to us!

Are you our next customer service star?

We are currently looking for employees for our Frontline department, where about 90 people currently work.

We have a workplace where you have the opportunity to grow together with your department and our entire customer service. We have divided customer inquiries into different areas of expertise. When you start with us, you learn one area of expertise and then build on more. We have a strong team spirit where we help and support each other. We want to have fun together, reach our goals, help our customers grow with us, and celebrate our successes. For us, employee engagement is crucial for our success.

Responsibilities and Duties

You will have a developing and exciting role where you handle customer contacts via phone, email, and chat. The role involves receiving incoming calls regarding our domestic/international products from our business customers and private individuals. Learning to use our systems to provide the best service and quick problem-solving. We also work closely with other functions within Customer Service and DHL Freight as a whole, to strengthen the bonds and collaboration within DHL Freight with the aim of working on continuous improvements.